Troubleshooting
- Last Updated: February 21, 2025
- 1 minute read
- LoadMaster
- LoadMaster 360
- Documentation
The following table provides a list of error messages that may appear while licensing a LoadMaster:
| Error type | Description |
|---|---|
| LM already licensed | When you try to license a LoadMaster that is already licensed. |
| Device is either not a LoadMaster or unsupported version | This error may appear if you try to license a device that is not a LoadMaster, or if the version of LoadMaster is not supported by LoadMaster 360. |
| Connection error, cannot connect to LoadMaster | The LoadMaster is not reachable. |
| LM already licensed | Licensing a LoadMaster that is already added to LoadMaster 360 or licensed on the system. |
| Unable to get the license list from licensing server | This error may appear if you are trying to license a pooled LoadMaster with a LoadMaster 360 standard subscription (that does not have pooled licensing). |
| Max LoadMaster allocation reached for pool license | The maximum capacity of pooled LoadMasters has been reached or exceeded. |
| Max Pooled LoadMaster allocation reached | The maximum capacity of pooled LoadMasters has been reached or exceeded. |
The following table provides a list of error messages that may appear during re-licensing a LoadMaster:
| Error type | Description |
|---|---|
| Connection error, cannot connect to LoadMaster | The LoadMaster is not reachable, for example, it may be powered off. |
| Unable to detect status of LoadMaster | This error may appear if you try to re-license a newly-licensed LoadMaster which does not have a healthy status yet. |
| License failed, A previous license was applied and the LoadMaster requires a reboot | This error may appear if you are trying to re-license a LoadMaster that was already re-licensed and it requires a reboot. |
| Max LoadMaster allocation reached for pool license | The maximum capacity of pooled LoadMasters has been reached or exceeded. |