If there are connectivity issues between the Connector and LoadMaster 360 for 24 hours, the LoadMasters connected to that Connector will move into a 30-day grace period and the LoadMaster Status will be set to In grace period. If a LoadMaster (or LoadMasters) are in the grace period, a banner is displayed at the top of LoadMaster 360 to inform you about this, with a button that brings you to the Pooled licensing page. When the grace period expires, the banner is no longer displayed.

If a LoadMaster is in the grace period and the connectivity between the LoadMaster and Connector is restored within 30 days, everything will continue to work as normal and the LoadMaster exits the grace period.

If there is no connectivity for 30 days and the grace period expires, the LoadMaster ceases to operate:

  • The LoadMaster becomes unlicensed
  • You cannot access the LoadMaster User Interface (UI)
  • All traffic is stopped

If you have a communications channel configured in LoadMaster 360, an email notification will be sent if:

  • A Connector goes down
  • A Connector that was down, comes back online

If the Connector Virtual Machine goes down and cannot be brought back up, you must deploy a new Connector. Because the LoadMaster licensing check is done using the Connector, you must kill your existing LoadMaster licenses that were tied to the original Connector (through LoadMaster 360) and then re-license the LoadMasters in LoadMaster 360. If this is not done, the LoadMaster enters a 30-day grace period and the license will be revoked when the grace period expires.

If you have licensed a LoadMaster through LoadMaster 360 using pooled licensing, you cannot remove the LoadMaster from the LoadMaster 360 device inventory before you kill the license.

If the IP address of a Connector changes you must access the LoadMaster UI for any LoadMasters in the pool that are linked to that Connector and update the Host to the new Connector IP address in System Configuration > System Administration > License Management. You may also need to update the Syslog host in System Configuration > Logging Options > Syslog Options to the new Connector IP address.