Multi-factor Authentication (MFA) requires users to provide two verification factors (password and verification code) to gain access to LoadMaster 360. MFA is a core component of a strong Identify and Access Management (IAM) policy. Tenant owners can enable multi-factor authentication for their LoadMaster 360 tenant.

Enable MFA for the LoadMaster 360 tenant

Tenant owners can enable MFA for their LoadMaster 360 tenant by following these steps:

  1. In the LoadMaster 360 User Interface (UI), click the settings cog in the top-right.
  2. Click Multi-factor authentication.
  3. Enable the Activate multi-factor authentication for all users toggle.
    Note: Enabling the Activate multi-factor authentication for all users provides LoadMaster 360 users on this LoadMaster 360 tenant with the ability to enable MFA for their own LoadMaster 360 accounts.
  4. You can either enable or disable the Require multi-factor authentication on login toggle.
    Note: If you enable this option, multi-factor authentication is required upon next sign in for all users of this tenant. Users will be forced to set up multi-factor authentication the next time they sign in to LoadMaster 360. If MFA is activated but not required, users can optionally set it up for their accounts.

When the Activate multi-factor authentication for all users toggle is enabled, MFA is activated for the tenant and the Enable button becomes clickable for all users. To set up MFA for your LoadMaster 360 account, follow the steps in the following section.

Set up MFA for your LoadMaster 360 account

Before individual users can enable MFA on their LoadMaster 360 account, the tenant owner must enable MFA globally on the LoadMaster 360 tenant.

If MFA has been enabled globally, follow these steps to enable MFA for your LoadMaster 360 account:
  1. In the LoadMaster 360 User Interface (UI), click the settings cog in the top-right.
  2. Click Multi-factor authentication.
  3. Click Enable.
  4. If you do not already have one, you must install an authenticator app on your phone (for example, Microsoft Authenticator, Google Authenticator, or Twilio Authy.
  5. Click Scan QR Code.
  6. Open the authenticator app on your phone.
  7. Open the option to scan a QR code on the authenticator app.
  8. Scan the QR code.
  9. Click Enter Verification Code in LoadMaster 360.
  10. Check the verification code in the authenticator app and enter this code in LoadMaster 360 and click Continue.
  11. Store the recovery codes somewhere safe. You can use these to sign in if you lose access to your authenticator app.
  12. Click Finish.

Logging into LoadMaster 360 with MFA

When MFA is enabled on your LoadMaster 360 account, you can log by following these steps:
  1. Go to LoadMaster 360.
  2. Enter your Progress ID and Password and click Sign in.
  3. Check the verification code in the authenticator app and enter this code in LoadMaster 360 and click Continue.

Use a recovery code

If you cannot access your authenticator app, you can use a recovery code to log in. These recovery codes were provided when you initially set up MFA for your LoadMaster 360 account. If you use a recovery code to log in to LoadMaster 360, you must enable MFA again and you will receive a new set of recovery codes.

Generate new recovery codes

If needed, you can generate new recovery codes by following these steps:
  1. In the LoadMaster 360 User Interface (UI), click the settings cog in the top-right.
  2. Click Multi-factor authentication.
  3. Click Generate new codes.
  4. Store the recovery codes somewhere safe. You can use these to sign in if you lose access to your authenticator app.

Disable MFA for the LoadMaster 360 tenant

Only the tenant owner can disable MFA globally on the LoadMaster 360 tenant. To disable MFA for the LoadMaster 360 tenant, follow these steps:
  1. In the LoadMaster 360 User Interface (UI), click the settings cog in the top-right.
  2. Click Multi-factor authentication.
  3. Disable the Activate multi-factor authentication for all users toggle.

Disable MFA for your LoadMaster 360 account

If the tenant owner has enabled the Require multi-factor authentication for all users option then you cannot disable MFA for your account because it is mandatory. If this option is disabled, follow these steps to disable MFA for your LoadMaster 360 account:
  1. In the LoadMaster 360 User Interface (UI), click the settings cog in the top-right.
  2. Click Multi-factor authentication.
  3. Click Disable.
  4. Enter your Password and click Submit.

MFA settings summary

The following table summarizes the MFA settings and what they mean:
Activate multi-factor authentication for all users Require multi-factor authentication on login Has MFA been set up for the LoadMaster 360 account? User can enable MFA? User can disable MFA? Login setup required? Login code required?
Disabled N/A N/A No No No No
Enabled Disabled No Yes No No No
Enabled Disabled Yes No Yes No Yes
Enabled Enabled No Yes No Yes No
Enabled Enabled Yes No No No Yes