Skip to main contentSkip to search
Powered by Zoomin Software. For more details please contactZoomin
Progress DocumentationProgress Documentation
Progress Documentation
  • Home
  • Home
  • EnglishČeštinaDeutsch (Germany)Español (Spain)Français (France)Italiano (Italy)Português (Brasil)日本語Русский (Russia)中文 (简体) (China)中文 (繁體, 台灣) (Taiwan)ar-AR
  • Login

WS_FTP Pro User Help

Troubleshooting

Save PDF
Save selected topicSave selected topic and subtopicsSave all topics
Share
Share to emailCopy topic URL
Print
Table of Contents
  • Online resources
  • Frequent questions
    • How do I save a site after I've entered it in the Address bar
    • What are Hotdrops, and how do I use them?
    • What is Active Edit, and how do I use it? (WS_FTP Professional)
    • How do I make my website using WS_FTP?
    • How do I select a default site?
    • What is passive mode?
    • What are the differences between the server types on the Site Options tab?
    • How do I determine if I should use ASCII, Binary, or Auto Detect for transfers?
    • When/How do I configure the Firewall tab?
    • How do I select SSL certificates for different sites?
    • What is the difference between SSH and SSL?
    • How do I make a backup of my WS_FTP program?
    • What are workspaces and how do I use them? (WS_FTP Professional)
  • Basics
    • What is WS_FTP Professional?
    • What do you need to start?
    • Getting started
    • WS_FTP Features
  • Configuring sites
    • Configuring a new FTP site
      • Making an SSL connection
      • Making an HTTP/S connection
      • Making an SSH connection (WS_FTP Professional)
    • Changing the name of a site configuration
    • Changing the host name or address
    • Changing the host type
    • Connecting to a WS_FTP Server
    • Connecting to a MOVEit DMZ Server
    • Connecting to a MOVEit DMZ Server using HTTPS (WS_FTP Professional)
    • Commenting on an FTP site
    • Deleting a configured site
    • Organizing sites in folders
    • Setting a default e-mail address for anonymous logins
    • Setting folder properties
  • Connecting to a site
    • Site Manager
    • Connecting to a configured site
    • Connecting to default site
    • Sending a command to an FTP site
    • Creating and using hotdrops
    • Logging on with a User ID, password, and account
    • Setting the remote port
    • Retrying a connection
    • Disconnecting from a site
    • Integrating WS_FTP with a browser or e-Mail (WS_FTP Professional)
    • Firewalls
      • Using a configured firewall
      • Firewall Types
      • FireScript Editor
      • Open FireScript
      • Using a NAT Firewall
  • Viewing and Navigating Files and Folders
    • Changing the current drive
    • Changing the current folder
    • Creating a folder on an FTP site
    • Displaying directory information
    • Searching for local files
    • Sorting files and folders
    • Masking the display of files and folders
    • Setting the startup folder on an FTP site
    • Customizing the Command Bar
    • Linking folder navigation
    • How to turn off text labels on buttons
  • Transferring Files
    • Transferring files or folders
    • Automatically retrying a failed transfer
    • Moving files
    • Resuming a transfer when the application starts
    • Dragging and dropping
    • Tabs
    • Creating and using hotdrops
    • Creating and using hotdrops in the Send To menu
    • Viewing a file (in its associated application)
    • Executing files
    • Working with transfer modes
    • Specifying the startup transfer mode
    • Doing passive transfers
    • Setting the network timeout
    • Setting the default text viewer
    • Using the Upload Wizard
    • Speeding up large transfers (multipart transfers) (WS_FTP Professional)
    • Appending files (WS_FTP Professional)
    • Verifying transfer integrity
    • Transfer modes
      • Batch mode (WS_FTP Professional)
      • MultiPart mode (WS_FTP Professional)
      • Using OpenPGP mode to encrypt and decrypt files for transfer (WS_FTP Professional)
      • Appending files (WS_FTP Professional)
      • Compression mode (WS_FTP Professional)
    • Working with UNIX files and folders
      • Changing the permissions for UNIX files
    • Using a firewall
      • About firewalls
      • Configuring a firewall
      • Using a configured firewall
    • Checking transfer quota
  • Customizing the interface
    • Starting WS_FTP with the Site Manager
    • WS_FTP Toolbar Buttons
    • Tabs
    • Customizing the appearance of tabs
    • Remembering folders
    • Setting what happens when you double-click a file
    • Creating a new workspace (WS_FTP Professional)
    • Single pane view
  • Monitoring file transfers
    • Logging overview
    • Monitoring the progress of transfers
    • Confirming overwrites
  • Working with File Dates and Times
    • Dates and times overview
    • Working with timestamp problems on uploads
    • Preserving file date and time
    • Transferring only newer files
    • Information Window: Menus
    • Adjusting file dates and times for a different time zone
    • Time Displays as 00:00
  • Naming and Renaming Files
    • Renaming a file before or after transfer
    • Renaming a file as you transfer it
    • Getting prompted for path and file name
    • Having the FTP Site assign the file name
    • Having WS_FTP assign the file name
    • Converting file names to lower case
    • Converting file extensions
  • Deleting Files and Folders
    • Deleting files and folders
    • Deleting non-empty folders
    • Confirming deletions
  • Using the Information Window
    • WS_FTP Transfer Manager
    • Transfer Manager tab
    • Transfer History tab
    • Removing files from the Transfer Manager
    • Viewing logs
    • Scheduling a transfer with the Transfer Manager
    • Building a list of files for transfer (Batch Mode) (WS_FTP Professional)
  • Securing Your Transfers
    • SSL vs. SSH
    • SSL vs Implicit SSL
    • About transfer integrity checks
    • Verifying transfer integrity
  • SSL
    • Making an SSL connection
    • Client Certificate Verification
    • Program Options: Client Certificates
    • Program Options: Trusted Authorities
    • Non-Trusted Certificate
    • Removing a certificate
    • Exporting a certificate
    • Importing a certificate
  • WS_FTP Search (local search)
    • Using the Search Utility
    • Using Search options
  • Using the Upload Wizard
  • Advanced Features (WS_FTP Professional)
    • WS_FTP Script
      • Overview of Scripting (WS_FTP Professional)
      • Starting the Script Utility (WS_FTP Professional)
      • Basic Syntax (WS_FTP Professional)
      • Command Reference (WS_FTP Professional)
      • Debugging Scripts (WS_FTP Professional)
      • Debugging Commands (WS_FTP Professional)
      • File Transfer Tasks (WS_FTP Professional)
      • Executing Scripts (WS_FTP Professional)
      • Post Transfer Actions (WS_FTP Professional)
      • Sample Scripts (WS_FTP Professional)
    • WS_FTP Scheduler
      • About WS_FTP Scheduler (WS_FTP Professional)
      • Starting the Scheduler Utility (WS_FTP Professional)
      • Add to Scheduler (WS_FTP Professional)
      • Deleting a task (WS_FTP Professional)
      • Editing a task (WS_FTP Professional)
      • Running a task (WS_FTP Professional)
    • WS_FTP Search (remote search)
      • Introduction (WS_FTP Professional)
      • Using the Find Utility (WS_FTP Professional)
      • Making the Connection (WS_FTP Professional)
      • Retrying the Connection (WS_FTP Professional)
      • Disconnecting from an FTP Site (WS_FTP Professional)
      • Specifying Where to Look (WS_FTP Professional)
      • Overview of Criteria (WS_FTP Professional)
      • Searching a Different FTP Site (WS_FTP Professional)
      • Searching by Date Modified (WS_FTP Professional)
      • Searching by Name (WS_FTP Professional)
      • Searching by Size (WS_FTP Professional)
      • Results list (WS_FTP Professional)
      • Renaming a File (WS_FTP Professional)
      • Deleting a File (WS_FTP Professional)
      • Transferring Files and Folders (WS_FTP Professional)
      • Date Modified Tab (WS_FTP Professional)
      • Name and Location Tab (WS_FTP Professional)
      • Advanced Tab (WS_FTP Professional)
    • WS_FTP Synchronize
      • WS_FTP Synchronize Overview (WS_FTP Professional)
      • Starting WS_FTP Synchronize (WS_FTP Professional)
      • WS_FTP Synchronize Utility main screen (WS_FTP Professional)
      • Creating a Control File (WS_FTP Professional)
      • Using a Control File (WS_FTP Professional)
      • Executing Control Files Using HotSync (WS_FTP Professional)
      • Post Transfer Actions (WS_FTP Professional)
      • Exclusions (WS_FTP Professional)
      • Inclusions (WS_FTP Professional)
      • Using Visual Compare (WS_FTP Professional)
      • Command Line Arguments (WS_FTP Professional)
    • WS_FTP Backup Wizard
      • Backing Up Files (WS_FTP Professional)
      • Using the Backup Job Wizard (WS_FTP Professional)
      • Example (WS_FTP Professional)
    • Compression Mode
      • Compression mode (WS_FTP Professional)
      • Program Options: Compression (WS_FTP Professional)
    • SSH/SFTP
      • What is SSH? (WS_FTP Professional)
      • Making an SSH connection (WS_FTP Professional)
      • Generating an SSH key pair (WS_FTP Professional)
      • Importing an SSH Key (WS_FTP Professional)
      • Exporting an SSH key (WS_FTP Professional)
      • SSH Trusted Hosts (WS_FTP Professional)
    • FIPS Mode
      • About FIPS (WS_FTP Professional)
      • Using FIPS mode (WS_FTP Professional)
    • Using OpenPGP Mode
      • What is OpenPGP? (WS_FTP Professional)
      • Scenario: Encrypting files for transfer to or from a remote site (WS_FTP Professional)
      • Scenario: Encrypting local files and local transfers (WS_FTP Professional)
      • Using OpenPGP mode to encrypt and decrypt files for transfer (WS_FTP Professional)
      • Enabling OpenPGP mode for a site by default (WS_FTP Professional)
      • Encrypting and decrypting local files (WS_FTP Professional)
      • Generating an SSH key pair (WS_FTP Professional)
      • Importing OpenPGP keys (WS_FTP Professional)
      • Exporting OpenPGP keys (WS_FTP Professional)
      • Editing OpenPGP keys (WS_FTP Professional)
    • Active Edit
      • Configuring Active Edit (WS_FTP Professional)
      • Using Active Edit (WS_FTP Professional)
    • Using workspaces
      • Workspace overview (WS_FTP Professional)
      • Creating a new workspace (WS_FTP Professional)
      • Workspace toolbar (WS_FTP Professional)
    • Using Notifications
      • E-mail Notifications Overview
      • Setting Up Notifications for File Transfers
  • WS_FTP Command Line
  • Using FTP Commands
    • FTP Commands (Overview)
    • CWD Command
    • HELP Command
    • LIST Command
    • MLSD Command
    • PWD Command
    • QUOTE Command
    • RETR Command
    • SITE Command
    • STOR command
    • SYST Command
    • The FEAT and CLNT commands
  • Troubleshooting
    • Cannot connect to an FTP site
    • Connection closes before I'm done
    • Corrupted files
    • Determining the Host Type
    • Can connect only to IP Address
    • MTDM Error Message
    • Problems Converting File Names
    • File list is missing, blank, or unreadable
    • Time Displays as 00:00
    • Unable to Open/View Files and Folders
Table of Contents

Troubleshooting

Save PDF
Save selected topicSave selected topic and subtopicsSave all topics
Share
Share to emailCopy topic URL
Print
  • Last Updated: January 29, 2024
  • 1 minute read
    • WS_FTP Pro
    • Version 13.0
    • Documentation

Troubleshooting

Contents
  • Cannot connect to an FTP site
  • Connection closes before I'm done
  • Corrupted files
  • Determining the Host Type
  • Can connect only to IP Address
  • MTDM Error Message
  • Problems Converting File Names
  • File list is missing, blank, or unreadable
  • Time Displays as 00:00
  • Unable to Open/View Files and Folders
TitleResults for “How to create a CRG?”Also Available inAlert