The General Error Log aggregates logged errors and failures for a time period you specify. The types of errors captured that are considered general in WhatsUp Gold can include:

  • Failure to contact services.
  • Failure to fetch statistics.
  • Failure to access or complete database access transactions.
  • Passive monitor startup failures.
  • Handled and unhandled exception messages and their equivalents, which are re-directed from standard error.

Each log message record contains the following data columns:

  • Date. Date and time for the event message.
  • Category. Category of the activity, for example, startup.
  • Source. The WhatsUp Gold component that registered the message, for example, NmEngine.
  • Message. The WhatsUp Gold component's message, for example, NmEngine. started.
Note: At the bottom of the General Error Log report, the record summary displays the total number of rows matching your filter criteria.

Fetch and filter log data

Choose time constraints. Choose specific windows for log data, reduce by date range, or choose Last Polled for the latest.

Filter and reduce by row and by column. Select rows based on specific column values, remove columns, and remove noise and chaff from the table.

Export report data

Report data can be exported from WhatsUp Gold, reused, and distributed in multiple formats. Select Expand () from the Dashboard Options () menu. After the report has been expanded, select the Export Data icon to access the following options:

  • HTML. Generate and download a .htm file presenting your report data as it appears in the WhatsUp Gold user interface.
  • Excel. Generate and download a .xml spreadsheet containing your report data.
  • CSV. Generate and download a .csv file containing your report data.
  • Text. Generate and download a .txt file containing your report data.
  • Schedule Export. Set a recurring date and time, format, and email destination for report data export.