The Communication Channels interface provides email and SMS contact information available for use by WhatsUp Gold 360. To access this view, click System > Communication Channels in the menu at the top of the WhatsUp Gold 360 interface. The list of contacts displayed is searchable and can also be filtered by Type, Recipient, and/or Status using the Filter control at the top of the interface. To remove all filters applied and revert to the default view, click Reset.

For each user account displayed, you can see the following information:

  • Name. The name of the user associated with the corresponding contact information.
  • Type. Indicates if the communication channel is an email address or SMS number.
  • Recipient. The email address or SMS number receiving messages from WhatsUp Gold 360.
  • Rules. The number of rules applied to the communication channel.
  • Status. Indicates if the communication channel is Active.
  • Last update. The most recent date and time the communication channel was updated.

These columns can be alternately displayed or hidden based on user preference. Click Columns at the right side of the interface. This launches a dialog containing a toggle control for each column. Use these controls to specify which user information should be displayed. Columns displayed can also be sorted and filtered as needed using the controls visible when hovering over any column header.

For procedure steps applicable to working with communication channels, please see Configuring communication channels and rules.