The Printer performance monitor uses SNMP to collect data on SNMP-enabled network printers. If a failure criteria is met, any associated actions fire. For example, you can monitor for printer ink levels, paper jams, low input media (paper), a fuse that is over temperature, and more.

In order for the Printer performance monitor to work, in addition to being SNMP-enabled, the printers you are attempting to monitor must also support the Standard Printer MIB.

The Printer performance monitor is available in WhatsUp Gold Premium Edition. To update your license, visit the WhatsUp Customer Portal.

The Printer performance monitor requires one or more of the following credentials:

  • SNMPv1
  • SNMPv2
  • SNMPv3

Configure the Printer performance monitor using the following boxes:

  • Name. Enter a unique name for the performance monitor. This name displays in the Monitor Library.
  • Description. (Optional) Enter a short description for the performance monitor. This description displays next to the performance monitor in the Monitor Library.
  • Ink/Toner Cartridge. Select the ink/toner cartridge from which you want to collect ink/toner level data. You must set up a Printer performance monitor for each color ink/toner cartridge you want to monitor.
  • Collection interval. Select the collection interval (in minutes) for how often you want data to be collected for the selected toner cartridge. This number represents the number of minutes between each collection. Your printer may not support all of the SNMP objects associated with the available monitor alert checks.
  • Advanced. Click to select advanced options.
  • Click OK to save changes.