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WhatsUp Gold 2026.0 User Help

Troubleshooting

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Table of Contents
  • Introduction to WhatsUp Gold
    • Welcome
    • Navigating the WhatsUp Gold User Interface
    • WhatsUp Gold Live
    • Device list
    • Searching WhatsUp Gold
    • Getting Started
    • Getting help and additional information
  • Discovery
    • Getting the Most from Your Scan
      • Discovering Virtual Devices
        • Discover VMware Hosts Managed by vCenter
        • Discover Standalone VMware Hosts
        • Discover Hyper-V Hosts
      • Credentials for Top-Down Discovery
      • Ensure SNMP/WMI Capability on Monitored Devices
      • Cloud-based Wireless LAN Controllers
      • Discovering Storage Devices
        • Installing the SMI-S Agent for use with WhatsUp Gold
      • Discovering and Monitoring Cloud-Managed Devices
    • Initiating a Discovery Scan
      • Start
        • Expand
        • Limit
      • Credentials
      • Options
        • Auto-Monitoring
        • Schedule
      • Review & Run
    • Handling Shared Addresses
      • Typical Uses of Shared Addressing
      • Device Merge Reason Categories
    • Exclude a List of IP Addresses
    • Using Saved Discovery Scan Settings
    • Adding Discovered Devices
  • Device Roles
    • About Device Roles
    • Device Roles (Detecting Categories)
    • Fit Default Roles with Custom Monitors
    • Create a Custom Device Role
      • Clone a Device Role
      • Refine Scan Rules
      • Check Logic Between Rule Groups
    • Device Templates
      • Roles/Sub Roles New/Edit Wizard
        • General
        • Auto-Monitoring
        • Defining Device Scan Rules for Device Detection
          • Available Scan Rules
          • Querying Management Objects and Infosets
        • Applied Sub Roles
        • Attributes
          • Custom Attributes
        • Custom Links (role wizard)
        • Monitors
          • Filter Library
          • Add/Edit an Interface Filter
        • Action Policy
        • Tasks
      • Importing and Exporting Roles
  • Credentials
    • Creating credentials
    • Working with credentials
    • Tips for applying credentials
    • Assigning credentials
    • Available Credentials
    • SNMPv1
    • SNMPv2
    • SNMPv3
    • Windows
    • ADO
    • Telnet
    • SSH
    • VMware
    • JMX
    • SMI-S Credential
      • Installing the SMI-S Agent for use with WhatsUp Gold
      • Monitoring Dell Compellent Storage Environments
      • Monitoring Dell EMC Storage Environments
    • AWS
      • Creating AWS Access Keys
    • Azure
      • Create an Application Access Key with the Azure Management Portal
      • Azure Tenant Credential Fields
    • Meraki Cloud
      • Generating a Meraki API Key
    • REST API
      • Configuring a REST API credential for monitoring Flowmon appliances
      • Configuring a REST API credential for sending emails using OAuth2.0 authentication
    • Redfish
  • Maps
    • Discovered Network
    • My Network
    • Icons and annotations
    • Map filtering
    • Device information cards
    • Addressing Web Alarms
    • Creating links between devices
    • Customizing your map view
  • Devices
    • Device Status
    • Device Properties
    • Device Management Actions
    • Device Groups
      • Device Group Management Actions
      • Editing Device Group Properties
        • Dynamic Groups
          • Using the Dynamic Group Filter Editor
        • Layer 2 Dynamic Groups
  • Monitors
    • Monitors Library
      • Importing Trap Definitions
    • Monitor Types
    • Assigning Monitors
    • Critical Active Monitors
    • Active Monitors
      • Active Script (Active)
      • APC UPS (Active)
      • BGP Peer Status
      • Cloud Resource Monitor
      • DNS
      • Email
      • Exchange 2003
      • Exchange
      • Fan
      • File Content
      • File Properties
      • Folder
      • FTP
      • HTTP Content
      • JMX (Active)
      • Meraki Device Status Active Monitor
      • Network Statistics
      • Ping
      • Ping Interarrival Jitter
      • Power Supply
      • PowerShell
      • Printer
      • Process
      • REST API (Active)
      • Service
      • SMI-S
      • SNMP Extended
      • SNMP (Active)
      • SNMP Table Monitor (template)
      • SQL Query (Active)
        • Choose Credential
      • SQL Server
      • SSH (Active)
      • SSL Certificate
      • Storage Controller Health monitor
      • Storage File System
      • Storage Disk Drives
      • Storage LUN
      • Storage Pool
      • TCPIP
        • Script Syntax
      • Telnet
      • Temperature
      • VoIP
      • WAP Radio
      • WMI Formatted
      • WMI
        • Advanced WMI Monitor Properties
        • Allowing WMI traffic
    • Passive Monitors
      • Syslog
      • Windows Event Log (monitor)
        • WinEvent Conditions
      • SNMP Trap
    • Performance Monitors
      • Active Script (Performance)
        • Using Reference Variables with Script Monitors
        • Add New Reference Variable
        • Using the context object with Performance Monitors
      • APC UPS (Performance)
      • AWS CloudWatch (Performance)
        • How to monitor billing and usage using the AWS Cloudwatch Performance Monitor
      • Azure Enterprise Billing
      • Azure
      • JMX (Performance)
      • PowerShell
      • REST API (Performance)
      • SNMP (Performance)
      • SQL Query (Performance)
      • SSH (Performance)
      • Windows Performance Counter
      • WMI Formatted Counter Monitor
      • WMI Performance Monitor
      • CPU Utilization (Performance)
      • Disk Utilization (Performance)
      • Interface Utilization (monitor)
      • Memory Utilization (Performance)
      • Printer Ink/Toner Performance Monitor
      • Hyper-V Virtual Machine Disk Activity
      • Ping Latency and Availability
      • VMware Datastore IOPS
      • Hyper-V Event Log Monitor
      • Hyper-V Host Virtual Machines Monitor
    • Changing performance monitor properties in bulk
    • Rules Expression Editor
    • Advanced settings: performance monitor collection
    • Configure Memory Threshold
    • Configure Disk Performance threshold
    • Adding Custom Thresholds
    • Ping Advanced Settings
    • Active Monitor Advanced Properties
    • Advanced Settings
  • Dashboards
    • Dashboard Creation
    • Custom Dashboards
    • Dashboards
      • Home Dashboard
      • Overview
      • Device Status
      • Alert Center
        • Alert Center Item Details
      • User Permissions
      • Live Activity
      • NOC Viewer
        • About the NOC Viewer
        • Navigating the NOC Viewer Interface
        • Working with slide decks
        • Working with individual slides
    • Performance
      • Top 10
      • CPU Utilization
      • Disk Utilization
      • Memory Utilization
      • Custom Monitors
    • Network
      • Interface Utilization (report)
      • Ping Availability (Packet Loss)
      • Ping Response Time
      • Interface Errors
      • Interface Discards
      • Interface Traffic
    • Device
      • Active Monitor Availability
      • Active Monitor Outages
      • Alert Center Items
      • Availability Summary
      • Credentials
      • Devices in Maintenance
      • Device Health
      • Device Uptime
      • Device Utilization Summary report
      • Down Active Monitors
      • Down Interfaces
      • Monitors Applied
      • State Change Acknowledgment Report
      • State Change Timeline
      • State Summary
      • Web Alarms
    • Alerts and Actions
      • Actions Applied
      • Action Policies Applied
      • Alert Center
      • Alert Center Items
      • Alert Center Log
    • Inventory
      • Asset Inventory
      • Certificates
      • Asset Details Report
      • Refresh Summary Report
      • Installed Software
      • Address Summary Report
      • IP/MAC Addresses Report
      • Device Connectivity
      • Switch Port Utilization
      • VLAN View
      • Subnet View
      • Computer Systems
      • BIOS
      • Software Updates
      • Windows Services
    • Logs
    • Tools
    • Application Monitoring
      • Application Monitoring
    • Configuration Management
      • Configuration Archives
    • Log Management
      • Log Management Dashboard
      • Log Viewer (Full Page Report)
      • Log Management Server Status
    • Network Traffic Analysis
      • Traffic Analysis Dashboard
        • NTA Home Dashboard
        • NTA Senders and Receivers
        • NTA Troubleshooting
        • Time Window Control
        • Choose Source
      • Traffic Overview
    • Virtual Monitoring
      • Virtual Monitoring
    • Wireless
      • Wireless Monitoring
      • Rogues Dashboard
    • NTA+
      • Network Operations Dashboard
      • NTA+ Events
    • Critical Activity
    • Storage Monitoring
    • Unclassified Traffic
  • Actions and Alerts
    • Creating Actions and Action Policies
      • Built-in Action Types
        • Active Script Action
        • Beeper Action
          • Setting Modem Connection Preferences
        • Configuration Management Action
        • Create ServiceNow Incident
        • Email Action
        • Log to Text File Action
        • OpsGenie Alert Management Action
        • Pager Action
        • Post To IFTTT Action
        • Post To MS Teams Action
        • Post To Slack Action
        • PowerShell Script Action
        • Program Action
        • SMS Action
        • SMS Direct action
        • SNMP Set Action
        • SSH Action
        • Service Restart Action
        • Sound Action
        • Syslog action
        • Text to Speech Action
        • VMware Action
        • Web Alarm Action
        • Windows Event Log Action
        • Select Action and State
        • Select a State Change
      • Guidelines for Creating Action Policies
      • Percent Variables
      • Recurring Action Library
        • Adding and editing a Recurring Action
  • Alert Center Libraries
    • About Alert Center
    • Working with Notifications, Notification Policies, and Thresholds
      • Alert Center Notifications
      • Notification Policies
      • Thresholds
        • Log Management Thresholds
          • Log Management Filter Frequency Threshold
            • Configuring a Log Management Filter Frequency Threshold
        • Network Traffic Analyzer Thresholds
          • Conversation Partners Threshold
            • Configuring a Conversation Partners Threshold
          • Network Traffic Analyzer Custom Threshold
            • Configuring a Network Traffic Analyzer Custom Threshold
          • Failed Connections
            • Configuring a Failed Connections Threshold
          • Interface Traffic Threshold
            • Configuring an Interface Traffic Threshold
          • Suspicious Connections Threshold
            • Configuring Suspicious Connections Threshold
          • Top Sender/Receiver
            • Configuring a Top Sender/Receiver Threshold
            • Threshold Hosts
        • Passive Thresholds
          • SNMP Trap Threshold
            • Configuring an SNMP Trap Threshold
          • Syslog Threshold
            • Configuring a Syslog Threshold
          • Windows Event Log Threshold
            • Configuring a Windows Event Log Threshold
        • Performance Thresholds
          • CPU Threshold
            • Configuring a CPU Utilization Threshold
          • Custom Threshold
            • Configuring a Custom Performance Monitor Threshold
          • Disk Utilization Threshold
            • Configuring a Disk Utilization Threshold
          • Interface Threshold
            • Configuring an Interface Utilization Threshold
          • Interface Errors and Discard Threshold
            • Configuring Interface Errors and Discards Threshold
          • Memory Threshold
            • Configuring a Memory Utilization Threshold
          • Ping Availability Threshold
            • Configuring a Ping Availability Threshold
        • System Thresholds
          • Blackout Summary Threshold
            • Configuring a Blackout Summary Threshold
          • Hyper-V Event Threshold
            • Configuring a Hyper-V Event Threshold
          • VMware Threshold
            • Configuring a VMWare Threshold
          • WhatsUpHealth Threshold
            • Configuring a WhatsUp Health Threshold
        • Wireless Thresholds
          • Device Over Subscription Threshold
            • Configuring a Wireless Access Point Over Subscription Threshold
          • Wireless Access Point RSSI Threshold
            • Configuring a Wireless Access Point RSSI Threshold
          • Banned Client MAC Threshold
            • Configuring a Wireless Banned Client MAC Address threshold
          • Wireless Clients Bandwidth Threshold
            • Configuring a Wireless Client Bandwidth Threshold
          • Access Point CPU Threshold
            • Configuring a Wireless CPU Utilization threshold
          • Excessive Rogue Threshold
            • Using Alert Center Notification Policy options
            • Configuring a Wireless Excessive Rogues threshold
          • Access Point Memory Threshold
            • Configuring a Wireless Memory Utilization threshold
          • Rogue Access Point MAC Address Threshold
            • Configuring a Wireless Rogue Access Point MAC Address Threshold
          • Rogue Hidden SSID Threshold
            • Configuring a Wireless Rogue Hidden SSID Threshold
            • Threshold Devices
          • Rogue Specific SSID Threshold
            • Configuring a Wireless Rogue Specific SSID Threshold
          • Rogue Unknown SSID Threshold
            • Configuring a Wireless Rogue Unknown SSID Threshold
      • Notification Blackout Policies
        • Blackout Policies
          • Add/Edit Blackout Policy
          • Example: On Call Rotation
      • Alert Center Percent Variables
  • Reports
    • Reporting Performance, Inventory, and Uptime
    • Reporting Quick Start
    • Application Monitoring
      • Application Event Log
      • Application State Summary
      • Running Action Policy Report
      • Instance Summary
      • Hourly Availability Over Time
    • Custom Content
      • Custom Links
    • Devices
      • Active Monitor Availability
      • Attributes
      • Certificate Expiry Summary
      • Current Device States
      • Dependencies
      • Device Active Monitor States
      • Device Custom Links
      • Group Status
      • Device Information and Status
      • Device SNMP Details
      • Devices in Maintenance
      • Enabled Active Monitors
      • Interface Details
      • Live Activity
      • Map View
      • Monitors Applied
      • Notes
      • Performance Monitor Summary
      • State Summary
      • SNMP Details
      • Active Monitor Outages
      • Alert Center Items
      • Device Uptime
      • Device Health
      • Start vs. Run
    • Log Management
      • Log Activity
      • Log Management Server Status
      • Log Source Statistics
      • Top 10 Devices with Critical Windows Security Events
      • Top 10 Devices with Critical Windows Application Events
      • Top 10 Devices with Critical Windows System Events
      • Top 10 Devices with Critical Syslog Issues
    • Network Traffic
      • Working with NTA reports using the world map
      • Receivers
        • Top Receivers
        • Top Receiver ASN
        • Top Receiver Cities
        • Top Receiver Domains
        • Top Receiver Groups
        • Top Receiver TLDs
        • Top Receivers with the Most Conversation Partners
        • Top Receivers with the Most Failed Connections
        • Top Receiver Countries
      • Senders
        • Top Senders
        • Top Sender ASN
        • Top Sender Cities
        • Top Sender Domains
        • Top Sender Groups
        • Top Sender TLDs
        • Top Senders with the Most Conversation Partners
        • Top Senders with the Most Failed Connections
        • Top Sender Countries
      • Top Cities
      • WUG19.2-Top Conversations Between Cities
      • Interface Usage
      • NBAR Applications - Flow Details
      • NBAR Applications - Interface Totals
      • Types of Services
      • Suspicious Connections Report
      • Packet Size Distribution
      • Top Ports
      • Top Protocols
      • Top Applications
      • Top Conversations
      • Top Endpoint Groups
      • Top Endpoints
      • ICMP Types
      • Top Interfaces by Traffic
      • Top Interfaces by Utilization
      • Top Sources with Interfaces
      • Traffic Totals
      • Unclassified Traffic
      • Class-Based QoS Usage
    • Performance
      • CPU Utilization
      • Custom Monitors
      • Device Utilization Summary report
      • Disk Free Space
      • Disk Utilization
      • Interface Discards
      • Interface Errors
      • Interface Traffic
      • Interface Utilization (report)
      • Memory Utilization
      • Ping Availability (Packet Loss)
      • Ping Response Time
      • RealTime Performance Monitor Report
    • System Info
      • Inventory
        • Virtual
          • Host List
          • Virtual Server
          • Virtual Host Attributes
          • Virtual Machine Attributes
        • Asset Inventory
        • Installed Software
        • Device Connectivity
        • Switch Port Utilization
        • VLAN View
        • Subnet View
        • Computer Systems
        • BIOS
        • Software Updates
        • Windows Services
        • Warranty Information
        • Element Count
        • Total Actions Applied by Type
        • Active Monitors by Type
        • Devices by Type
        • Total Devices by Role
        • Passive Monitors by Type
        • Total Performance Monitors by Type
      • NTA
        • Archive Database Size
      • Database Size
      • Database Table Usage
      • Poller Health
      • Network Coverage
      • Device Role Composition
    • Troubleshooting
      • Specific Device
        • State Change Timeline
        • Down Active Monitors
        • Down Interfaces
        • Interface Discards
        • Availability Summary
        • Interface Errors
        • Interface Errors and Discards
        • Action Activity Log
        • Tail of Passive Monitor Error Log
        • Tail of SNMP Trap Log
        • Tail of Syslog
        • Tail of Windows Event Log
        • Web Alarms
      • Actions Fired
      • Completely Down Devices
      • Device Group Mini Status
      • State Change Timeline - Device
      • Down Active Monitors
      • Devices with Down Critical Monitors
      • Down Interfaces
      • Summary Counts
      • State Change Acknowledgment Report
      • Action Activity Log
      • Tail of Passive Monitor Error Log
      • Tail of SNMP Trap Log
      • Tail of State Change Log
      • Tail of Syslog
      • Tail of Windows Event Log
      • Unacknowledged Devices
      • Down Active Monitors
    • Virtual Reporting
      • Virtual Machines CPU Utilization
      • Virtual Machines Disk Activity
      • Virtual Machines Interface Utilization
      • Virtual Machines Memory Utilization
      • VMware Virtual Machines Datastore IOPS
      • VMware Device Datastore IOPS
    • Wireless Reporting
      • Aironet Current Active Clients
      • Aironet Current Details
      • Aironet Current Errors
      • Aironet Current Syslog Messages
      • Wireless Bandwidth Utilization
      • Bandwidth Summary
      • Wireless CPU Utilization
      • Client Count
      • Wireless
      • Wireless Memory Utilization
      • RSSI
      • Rogue Count
      • Signal to Noise Ratio
      • Wireless System Summary
      • Wireless Clients
      • Wireless Clients: Specific Client
        • Wireless Session Details
        • Client Bandwidth
        • Client Associations
        • Wireless Client Session Details
        • Wireless Client Signal Quality
        • Wireless Client Bandwidth (Specific Client)
      • Free Form Text/HTML
    • Alerts
      • Device Thresholds
      • Threshold Summary
      • Alert Center Items
      • Alert Center Item History
    • Remote System Info
      • Remote Group List
      • Remote Site Overview
      • Remote Sites Licensing Usage
      • Remote Site List
      • Remote Sites Status
      • Remote Sites Error Log
  • Logs
    • About Logs
    • Logging Quick Start
    • Survey of Frequently Used Logs
    • Consolidated Logs
    • Action Log
    • Activity Log
    • Alert Center Log
    • Blackout Summary Log
    • Scan History
      • Scan Results
    • General Error Log
    • Hyper-V Event Log
    • Logger Health Messages
    • Passive Monitor Error Log
    • Performance Monitor Error Log
    • Policy Audit
    • Recurring Action Log
    • Scheduled Report Log
    • SNMP Trap Log
    • Syslog
    • VMware Event Log
    • Web User Activity Log
    • Windows Event Log
    • Network Traffic Analyzer Logs
      • NTA Log
      • Unclassified Traffic
    • Applications State Change Log
    • APM-Resolved Items Log
  • Log Management
    • About Log Management
    • Configure a Log Source
    • Log Management Settings
    • Creating filters
    • Configuring a Log Management Filter Frequency Threshold
    • Log Management Dashboard
    • Log Viewer (Full Page Report)
    • About Log Management data archiving
    • Using the Archived Logs interface
  • WhatsUp Gold Agents
    • WhatsUp Gold Agent Overview
    • Important Considerations and Planning for WhatsUp Gold Agent Deployment and Usage
      • About Using Agents with the Log Management Database
    • Configuring WhatsUp Gold Agent General Settings
      • About the Certificate Common Name
    • Deploying a WhatsUp Gold Agent to a log data source
  • Wireless
    • Monitoring Wireless
    • Mapping Wireless
    • Wireless Settings
    • Global Wireless Settings
    • Wireless Client Groups
    • Wireless Excluded Rogues
  • Virtual
    • Monitoring Virtual
    • Mapping Virtual
    • Virtual Settings
  • Applications
    • Monitoring Applications
    • Application Monitoring Terminology
    • Application Profile Library
    • Preparing to Monitor Applications
    • Discovering Applications
    • Mapping Applications
    • Working with Application Profiles
    • Working with Monitored Applications
    • Components, Critical Component Groups, and Discrete Applications
      • Cloud Monitoring for Azure
      • Cloud Monitoring for AWS
      • CPU Utilization
      • Database Query
      • Disk Utilization
      • File Content
      • HTTP Content Check
      • Interface Statistics
      • JMX Performance Check
      • Memory Utilization
      • Network Port Check
      • Process Check
      • REST API Active (Application)
      • REST API Performance (Application)
      • Scripting (PowerShell)
      • Service Check
      • SNMP
      • SSH
      • WMI
      • Windows Performance Counter
    • About Critical Component Groups
    • About Action Policies, Actions, and Blackout Policies and WhatsUp Gold Application Monitoring
    • Application Monitoring Actions
    • Application Monitoring Blackout Policies
    • Application Monitoring Action Policies
    • Configuring an Application Monitoring Action Policy
    • Application Attributes
    • Application Monitoring Settings
  • Storage and Cloud
    • Discovering and Monitoring Cloud-Managed Devices
  • Network Traffic Analysis
    • Start Analyzing Your Network!
    • Before You Begin
      • Check for Active Sources
      • What is Flow Data?
    • NTA Features and Advantages
    • Choosing NTA Sources
      • SNMP Timeout and Retry
      • Credentials Used for Network Traffic Analyzer
    • Configuring and Enabling Collection on Sources
      • Enable and View Flow Collection Status
        • NTA Sources Library
        • View, Edit, Delete, and Enable Flow Sources
          • Edit Flow Source Properties
          • Edit Interface Properties
        • Add NBAR Source
        • Get SNMP Traffic Totals
        • Scope User Access to NTA Traffic Data
        • NTA Data Quick Access
      • Configure Flow Export on Source Devices
        • Configure Flow Export
        • Configure sFlow Export on HP Devices
        • Configuring Flexible NetFlow on a Cisco Device
        • Configuring NetFlow for Meraki
        • Configuring NetFlow for Aruba
    • Creating Aggregate Sources
    • Aggregating Sources
    • Grouping Traffic
    • Classifying Traffic by Port Number (NTA Applications)
    • Adding Custom Labels for Type of Service (ToS) IDs
    • Reduce and Analyze Traffic with Advanced Filtering
    • Network Traffic Analysis Settings
    • IP Reputation Library
    • Listener Port, Collection, and Retention Settings
  • Configuration Management
    • Configuration Management
      • Configuration Management System Overview
      • Using Task Scripts
        • Using the Task Script Library
        • Creating and Editing a Task Script
        • Configuring Custom Task Scripts
        • Importing and Exporting Task Scripts
        • Debugging Task Scripts
        • Run Now
      • Using Tasks
        • Task Library
        • Configuring Password Tasks
        • Configuring Schedulable Tasks
        • Assigning a Task to a Device
        • Running a Task Immediately
      • Using Device Properties
        • Viewing Configuration Management Tasks in Device Properties
        • Associating Tasks with Devices
        • Viewing Archived Configuration Files
        • Comparing Archived Configuration Files
        • Modifying Archived Configuration Files
        • Importing Archived Configuration Files
        • Exporting Archived Configuration Files
        • Removing Tasks from Devices
        • Restoring Archived Configurations
        • Deleting Archived Configuration Files
      • Using Policies
        • Configuration Management Policy Library
        • Configuring a Configuration Management policy
        • Auditing a policy
        • Viewing Archive Policy Audit Results
      • Using Templates
        • Capture and Add Templates
        • Generating and Applying Templates
        • Importing and Exporting Templates
        • Using the Template Library
      • Leveraging and Customizing System Scripts
        • System Script Library
        • Configuring System Scripts
        • Importing and Exporting System Scripts
      • Managing CLI and Remote Shell Settings
        • CLI Settings Library
        • CLI Settings Profile
        • Configuring CLI settings
        • Importing and exporting CLI settings
        • Remote Client Settings
      • Archive Search
        • Understanding Configuration Archives
        • Performing an Archive Search
        • Applying Regular Expressions
          • Pattern Range (IP Address)
          • Pattern Exclusion
      • Using the Configuration Management VLAN Manager
        • Configuring VLAN trunks
        • Writing Custom VLAN Scripts
      • Setting Log Expiration
    • Configuration Management Settings
      • Configuring File Transfer Settings
  • Tools
    • Using Tools in WhatsUp Gold
    • Connecting directly to a monitored device through the WhatsUp Gold interface
  • Settings
    • WhatsUp Gold Settings
    • Using the Top Menu Navigation Admin Features
    • System Services
    • System Settings
      • About the Auto-Login feature
      • About WMI Authentication Protocol
    • Scheduling Activities
    • Accessing WhatsUp Gold Libraries
    • Customizing web alarm behavior
    • Applying System Tasks
      • Using WhatsUp Gold System Tasks
      • Changing Log Persistence Settings
  • MIBs
    • Manage SNMP MIBs
    • View MIB Definitions
    • Import MIB Definitions
    • Handling MIB Syntax or Dependency Errors
  • Users and User Groups
    • Administering Users and User Groups
      • Device Group Access Rights
    • Managing User Accounts and User Groups
      • Setting Active Directory/LDAP credentials
      • Setting Cisco ACS credentials
      • Configuring External Authentication using OpenID Connect
    • Adding New User and User Rights
    • Password Expiration and Retry Policies
  • Admin Console
    • Using the WhatsUp Gold Console Application
    • Using Device Types
    • About Device Properties - General
    • About Device Properties - Menus
    • Adding/Editing a Menu Item
    • Operating WhatsUp Gold in FIPS 140-2 Mode
    • Using WhatsUp Gold Database Utilities
    • Importing Trap Definitions
    • Monitoring VoIP IP SLA
  • Scalability Pollers
    • Poller Configuration
    • Using Scalability Pollers with WhatsUp Gold
    • Installing the Scalability Poller Application on a Remote Machine
    • Configuring Scalability Pollers in WhatsUp Gold
    • Using Scalability Pollers with Failover and Distributed
  • Extending WhatsUp Gold with scripting
    • Context Object and Percent Variable Quick Reference
    • Scripting Active Monitors
      • Using the context object with active monitors
      • Example active script active monitors
    • Scripting Performance Monitors
      • Using the context object with Performance Monitors
      • Example active script performance monitors
    • Scripting Actions
      • Using the context object with actions
      • Example active script actions
    • Scripting PowerShell Actions
      • Using the context object with PowerShell actions
      • Example PowerShell actions
    • Scripting PowerShell Active Monitors
      • Using the context object with PowerShell active monitors
      • Example PowerShell active monitors
    • Using the SNMP API
      • CoreAsp.SnmpRqst
      • CoreAsp.ComResult
      • CoreAsp.ComSnmpResponse
      • Example scripts using the SNMP API
      • Troubleshooting the SNMP API
  • Failover
    • About WhatsUp Gold Failover Edition
    • Configuring Failover Options
    • About the WhatsUp Gold Failover Console
  • Distributed
    • About WhatsUp Gold Distributed Edition
    • Configuring WhatsUp Gold Distributed Edition
  • Copyright notice
Table of Contents

Troubleshooting

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  • Last Updated: April 2, 2026
  • 1 minute read
    • WhatsUp Gold
    • Version 2026
Contents
  • Specific Device
  • Actions Fired
  • Completely Down Devices
  • Device Group Mini Status
  • State Change Timeline - Device
  • Down Active Monitors
  • Devices with Down Critical Monitors
  • Down Interfaces
  • Summary Counts
  • State Change Acknowledgment Report
  • Action Activity Log
  • Tail of Passive Monitor Error Log
  • Tail of SNMP Trap Log
  • Tail of State Change Log
  • Tail of Syslog
  • Tail of Windows Event Log
  • Unacknowledged Devices
  • Down Active Monitors
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