Important: The Change Your Password view will be available in your account settings if your MOVEit Transfer administrator allows users to change passwords after signing on. If you do not see it, you must request a password change from the administrator.

To change your password from account settings

  1. In the top banner, click MY ACCOUNT. Locate the Change Your Password... section.
  2. Enter your old (current) password.
  3. Select one of the following options:
    • Use Suggested Password.
    • Type Custom Password. Following the listed rules, type a new password and repeat to help verify it.
  4. Click Change Password.
Tip: Use a password of 12 or more characters and a blend of letters and numbers.

To reset your password (using security questions or email)

Password reset is available at sign-on if your MOVEit Transfer Administrator enabled it. You can verify it is configured by checking the sign-on page. When configured, the Forgot Password hyperlink displays.

Forgot Password Hyperlink

Note: If your account is configured for this option, and if you have already provided answers to the security challenge questions, the next time you forget your password, MOVEit Transfer challenges you with these questions to verify your identity.

To reset your password (if no Forgot Password link visible)

For these cases of site policy, you will need to request a reset password action from your site administrator:
  • Site policy does not allow users to reset password, or
  • You did not pre-fill your security challenge questions with answers that identify you

Find your administrator's contact information:

You can find your administrator's contact information from the Help (Contact) section. You can navigate there by one of two methods.

  • The Help selection on the top menu in the WebUI, or
  • Click the Help hyperlink on the sign-on page.

Contact Panel