To configure a critical polling path for device active monitors:

  1. Go to the Index tab, then navigate to WhatsUp Gold > Devices & Discovery > Devices and Groups. The Details grid appears.
  2. Navigate to a device in the My Network list.
  3. Click > Device Properties. The Device Properties page appears.
  4. Click Active Monitors. The Device Properties - Active monitors page appears displaying all active monitors assigned to the device.
  5. Select an active monitor, then click Critical. The Critical Active Monitors to poll on Device properties appear.
  6. Select Enable critical monitor polling for this device.
  7. Under the Critical monitors list, use the Up and Down buttons to place critical monitors in the order that you want the active monitors polled. The first monitor is the first polled in the critical polling path. If the first monitor goes down, all active monitors below it are not polled until the first monitor returns to an Up state. If you select only one critical monitor, this is the first and only critical monitor in the critical polling path; all non-critical monitors are not polled unless the critical monitor is in the Up state. Additionally, if a critical monitor fails, all subsequent critical and non-critical monitors are forced into an unknown state until the critical monitor returns to an Up state. Furthermore, all performance monitors are not polled and are forced into an unknown state until the critical monitor returns to an Up state. If at the start of the next polling cycle, the critical monitor returns successful results, polling of successive critical monitors and non-critical monitors resumes.
  8. The following table describes the exception to this rule:

IF

AND

THEN

The first critical monitor goes down

The critical monitors behind it in the critical polling order are APM Active or Performance monitors

All other critical monitors will continue to poll.

The first critical monitor goes down

The critical monitors behind it in the critical polling order are Wireless monitors

All other critical monitors will continue to poll.

The first critical monitor goes down

The critical monitors behind it in the critical polling order are Active script monitors

All other critical monitors will continue to poll.

The first critical monitor goes down

The critical monitors behind it in the critical polling order are Active script performance monitors

All other critical monitors will discontinue to poll.
Tip: The paragraph at the bottom of the dialog describes the critical monitor path as it is configured.
  1. Under the Non-critical monitors list, select the monitor(s) that you want polled first in the critical polling path, then click Critical.
    Tip: To remove a monitor from the Critical monitors list, select the monitor in the Critical monitors (polling order) list, then click Non-critical.
  2. Click OK to save changes.