This document, Terms of Service (“Terms”), is incorporated into the Product EULA (indexed at: https://www.progress.com/legal) and governs the delivery of support services ("Support") by Progress Software Corporation, ("Progress") to any entity (“Customer”) that has an active Support Subscription or Support Contract for one or more of the following products or services (each a “Product”) provided by Progress: Kemp 360 Central®, ECS Connection Manager, Progress® Connection Manager for ObjectScale, Virtual ECS Connection Manager, Virtual Progress® Connection Manager for ObjectScale, LoadMaster®, LoadMaster® MT, LoadMaster® GEO, LoadMaster® for Bare Metal, Virtual LoadMaster®.