• Support service extends only to uses for which the supported Progress Product was designed. Progress Technicians may refrain from providing any Support on the basis that the minimum system requirements are not met or the technical needs or other requirements are unusual or extensive as reasonably determined by Progress.
  • In some cases, Progress technicians may not be able to diagnose or resolve a problem because of complications relating to the Customer’s network infrastructure or its configuration. In this situation, Progress will provide the Customer with detailed information as to why it is not possible for Progress to resolve the issue.
  • All Progress Technical Support services are offered on a "commercially reasonable efforts" basis and without warranty except as specifically set forth in this Agreement.