Support service will be made available to the site(s) indicated by the Customer at time of purchase. Support service is not available at all locations. Support service options, including service levels, technical support hours, and on-site response times will vary by geographic location and certain options may not be available for purchase in the Customer’s location, please contact your Progress sales representative for further details.

If relocation of the Progress Product(s) is required, please ensure that Progress is informed no less than one month prior to the relocation. Progress' obligation to supply the Support services to relocated Supported Products at Progress’ discretion is subject to various factors, including without limitations, local service availability, and possible additional fees.