Support services provided by Progress under these terms are limited to the Product and are contingent upon the Customer’s compliance with these terms and proper use of the Product in the application for which it was designed. Product specifications and datasheets may be found on the following Progress website (www.kemptechnologies.com). Progress will not be obligated to provide any Support or to correct any malfunction, damage or any other problem if the Product;

  • Has been altered, except by Progress
  • Has not been installed, operated, repaired, or maintained in accordance with Progress instructions
  • Has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident
  • Has been operated outside of the environmental specifications for the Product
  • Is deployed in a Customer network configuration which is outside the technical scope and/or intended use of the Product

Progress reserves the right to limit support, including error correction services, of any Product version prior to the most recently-released Generally Available (GA) software versions or for our Long Term Support (LTS) version of that same Product.

The LTS version is defined as a stable software version that will not include new features or feature enhancements, however Progress will back port relevant security fixes and major bugs.