Progress' Cold Spare Replacement option provides Customers with an onsite unlicensed hardware appliance to provide additional resilience in the event of a critical hardware failure on their production deployment. The Cold Spare unit is co-located on the Customer’s premises and in the event of a failure, Progress Support will assist with license transition from the failed production unit as well as provide remote support on installation and configuration. In this scenario, the failed unit is then shipped back to Progress. Progress will then provide a replacement Cold Spare unit for the Customer’s premises. A minimum of two licensed LoadMaster, ECS Connection Manager, or Connection Manager for ObjectScale instances of the same corresponding model, covered by Enterprise Plus (or ECS) Support is required to purchase Cold Spare units. Cold Spare units may be provided from refurbished stock at Progress' discretion.