If there are any devices that Kemp 360 Central has never contacted successfully, these are clearly identified in the left frame in a node entitled Unmanaged Devices directly under All Networks. In addition, each unmanaged device has a specific icon that is easily recognized. If there are no unmanaged devices present, the Unmanaged Devices node is hidden and cannot be seen.

To address issues with Unmanaged Devices:

  • Check the credentials required to log into the device and if necessary, edit the device and re-enter it into Kemp 360 Central
  • Ensure the device is properly connected to the network
  • Check the Kemp 360 Central logs and the logs on the device

When you add a device with All Networks selected in the Network drop-down, Kemp 360 Central attempts to locate the new device within the network that has the smallest IP address range that contains the specified IP address for the device. For example, you add the following network: 13.0.0.0/8. If you then add a device with an IP address that is within that network range, such as 13.0.0.11, Kemp 360 Central places the device within that network. If there were two existing networks that contain the IP address specified, for example, 13.0.0.0/8 and 13.0.0.0/24, Kemp 360 Central locates the new device under the network with the smaller IP address range (in this case, 13.0.0.0/24).

Note: If you add a LoadMaster and give it incorrect credentials, it is added to the Unmanaged Devices section. If you then apply the correct credentials and select All Networks, the LoadMaster is added to the correct subnet based on its administration IP address. Where subnets overlap, the smaller of the sub-networks is selected.