If you try to license and there are any issues, a number of checks are performed automatically and the results and associated error message are displayed.

These checks perform the following tasks:

  • Ping Default Gateway
  • Ping DNS Servers
  • Ping Licensing Server
  • Ping Activation Server

You can also manually check the Kemp 360 Central debug log. If there are no entries relating to local licensing, it means the connection to Kemp 360 Central has failed.

Note: Kemp 360 Central notifies you if there are disk space issues that prevent normal operation, and you should contact Kemp support immediately to resolve those issues. Note that while deploying a new Kemp 360 Central instance and applying a previously created backup can also bring your configuration back online, you will lose all statistics and log data by re-deploying in this manner. The best practice is to contact Kemp Support even if you do re-deploy, so that support personnel can attempt to remedy your issues and recover historical data.