BMC Remedy consists of several components that can be load balanced and optimized depending on the environment in which it is deployed. BMC Remedy AR Server, Mid Tier, or both can leverage the LoadMaster to provide the necessary high availability and failover to ensure an always-on application experience.

This step-by-step setup of Virtual Services (VSs) leverages the Progress Kemp application template for BMC Remedy.

The table in each section outlines the settings configured by the application template. You can use this information to manually configure Virtual Services or use the LoadMaster Application Programming Interface (API) and automation tools.

SSL/TLS certificates should be added before creating this Virtual Service. For further information on certificates, refer to the SSL Accelerated Services Feature Description.