The following are the steps involved and the recommended settings to configure the BMC Remedy AR Server Virtual Service:

  1. In the main menu of the LoadMaster User Interface (UI), go to Virtual Services > Add New.

  2. Type a valid Virtual Address.
  3. Select the BMC Remedy AR Server template in the Use Template drop-down list.
    Note: The BMC Remedy AR Server template uses tcp port 7654. This port can be changed to match the port used in the environment.
  4. Click Add this Virtual Service.
  5. Expand the Real Servers section.
  6. Click Add New.
  7. Type the Real Server Address.
  8. Confirm that the port entered is the correct TCP port configured in the BMC Remedy environment.
  9. Click Add This Real Server.
  10. Repeat these steps to add more Real Servers as needed.