The following are the steps involved and the recommended settings to configure the BMC Remedy Mid Tier Virtual Service:

  1. In the main menu of the LoadMaster UI, go to Virtual Services > Add New.

  2. Type a valid Virtual Address.
  3. Select the BMC Remedy Mid Tier HTTPS Offloaded template in the Use Template drop-down list.
    Note: The BMC Remedy Mid Tier HTTPS Offloaded template uses the default tcp port 8443. This port can be changed to match the port used in the environment.
  4. Click Add this Virtual Service.
  5. Expand the SSL Properties section.
  6. Select the certificate to use from Available Certificates and click the arrow (>) to move it to Assigned Certificates.
  7. Expand the Real Servers section.
  8. Click Add New.
  9. Type the Real Server Address.
  10. Confirm that the port entered is the correct tcp port configured in the BMC Remedy environment.
  11. Click Add This Real Server.
  12. Repeat these steps to add more Real Servers as needed.