BMC Remedy is an IT Service Management suite providing effective collaboration, visibility, and reporting. BMC Remedy components such as Smart IT provides a single interface to create multiple ticket types such as incidents, work orders, change requests, or service requests.

The LoadMaster delivers an exceptional, cost effective, and easy to use solution which by employing High Availability, Global Server Load Balancing (GSLB), intelligent load balancing, and intelligent server health checking can support BMC Remedy's always-on application experience initiative.

Document Purpose

This document provides the recommended LoadMaster settings used when load balancing BMC Remedy. The Progress Kemp Support Team is available to provide solutions for scenarios not explicitly defined. For further details, refer to the: LoadMaster Support and Learning Hub.