If licensing fails for any reason, various debug checks appear on the Web User Interface (WUI). You can use these options to troubleshoot problems that may occur when trying to license MOVEit WAF.

WUI Troubleshooting Checks

If you try to license and there are any issues, some checks are performed automatically - the results and associated error message are displayed.

These checks perform the following tasks:

  • Ping Default Gateway
  • Ping DNS servers
  • Ping Licensing Server