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Troubleshoot user registration issues

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  • Last Updated: May 12, 2026
  • 4 minute read
    • Progress Data Cloud
    • Documentation

Note:

For tenant administrators.

When users register, you begin receiving various emails requiring your actions. Also, users attempting to register receive messages that they are instructed to contact you to fix. This table covers the types of issues that you or your users may encounter and how to resolve them:

Message reported

Cause

Solution

Progress Data Cloud message:

Your account has insufficient permissions for access.

The user has not been assigned roles sufficient to allow access to the tenancy.

  1. Assign this user their proper roles. You must assign at least one role in at least one instance of a product service.

  2. Tell the user to sign in.

Progress Data Cloud message:

This domain is not allowed. Use a different account or contact the administrator.

The user tried to sign in through a domain that has not been configured for this tenancy.

If users from this domain should be allowed access then:

  1. Add this domain to the tenancy.

  2. If this new domain is for a Microsoft work account, then invite this domain administrator to the tenancy and tell them to, upon registration, consent access on behalf of the organization.

  3. Tell your user to try to register again.

Microsoft work account message that admin approval is needed.

You need approval from your organization's Microsoft work account administrator to continue.

Work with your organization's Microsoft work account administrator to resolve this issue.

Microsoft work account message that this domain is not allowed and that you must use a different account or contact the administrator.

This user's account is not part of the Microsoft work account domain.

Work with your organization's Microsoft work account administrator to resolve this issue.

Service accounts cannot login

The user tried to sign in with an email address that is associated with a service account.

  • Tell the user to use the email address associated with a non-service user account.

  • If the user cannot find this email address, then you can find it on the Users page in the User Name field for this user.

Account is disabled

A tenant administrator has deactivated this account.

  1. Check the Inactivity Reason field on the Edit User side bar for this user to see why the account has been deactivated.

  2. Either reactivate the account or tell the user that they no longer have access to the tenancy.

Use Invite to Login

This user is trying to register without using the invitation emailed to them.

  • Tell the user to sign in through the emailed invitation.

  • If the user cannot find it, then you can resend the invitation.

This domain is not allowed. Use a different account or contact the administrator

This user is trying to register through a domain not recognized by your tenancy.

  • Tell the person to try again with an email address from a valid domain.

  • If you determine that this domain should be valid, then add the domain to the tenancy.

Error is Shown, Tenant Administrator/Co-Administrator Notified

The user is trying to register through the invitation, but the email address does not match the one associated with the tenancy.

A setup error occurred:

  1. Set up another account for this user.

  2. Delete the old account by clicking The Trashcan Icon in its row on the Users table.

Your account has insufficient permissions for access.

The user does not have roles assigned that provide access to the tenancy.

  1. Assign this user their proper roles. You must assign at least one role in at least one instance of a product service.

  2. Tell the user to sign in.

A user complains that their desired authentication option does not appear on the Progress Data Cloud sign in page.

The user is trying to sign in through an unsupported option.

These are the supported authentication options:

  • Microsoft work account

  • Okta

  • Google

  • Salesforce

Someone complains that a service account has been registered in their name.

The tenant administrator who set up this account used this person's email address as the User Name.

If this account should not have been set up under this person's email address:

  1. Notify anyone who might be using this service account to stop at once and to await the issue of a new service account.

  2. Disable this account.

  3. Create a new service account comparable to the disabled one with an email address in User Name that is not associated with a human being.

  4. Provide the new account details to the people notified in Step 1.

  5. Delete the disabled account by clicking The Trashcan Icon in its row on the Users table.

  6. Investigate what led to this situation to put steps in place to avoid it in the future.
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