To uninstall WhatsUp Gold and all associated plugins:

  1. Begin uninstalling WhatsUp Gold from the Windows Control Panel. Please note, procedure steps to remove a program are dependent on your specific operating system.
  2. When the installation program launches, select a language, then click OK.
  3. When prompted, select one of the following options, then click Next to proceed
    • If you want to remove WhatsUp Gold but maintain your configuration data, select Keep my configuration data, but uninstall WhatsUp Gold. The configuration data includes device definitions, custom monitors, users, recurring reports and historical poll data. Please note, if you select this option, you'll be presented with the option to view and/or copy your Master Secret Key. For additional information, please see About the Master Secret Key before proceeding.
    • If you want to remove your configuration data and uninstall WhatsUp Gold, select Remove my configuration data and uninstall WhatsUp Gold. If you select this option and you want to remove the WHATSUP instance of SQL Server Express Edition created during install, select Also, remove the WhatsUp instance of SQL Server Express.
      Tip: Selecting Remove my Configuration data and uninstall WhatsUp Gold deletes the WhatsUp Gold database. If you remove the configuration data, it cannot be recovered. However, if you maintain your configuration data, you can reinstall WhatsUp Gold and restore the saved configuration. If you remove the WhatsUp instance of SQL Server Express, any other database created on the instance will be lost.
  4. If desired, select any applicable checkbox(es) and/or enter comments in the field provided to indicate why you are uninstalling WhatsUp Gold, then click Next.
  5. When prompted, click Proceed to confirm you want to remove WhatsUp Gold.
  8. Click Finish. If prompted to restart your computer following uninstall, click Yes, I want to restart my computer now.