This version of WhatsUp Gold supports direct upgrade installations from WhatsUp Gold v20.0.2 and newer. If you are running an earlier version of WhatsUp Gold, you must first upgrade to v20.0.2 before installing the latest version of WhatsUp Gold. Make sure to clear the browser cache so the user interface displays the new web application pages after the upgrade. As always, before performing an upgrade be sure to back up your database. If you are using the SQL Express database included in WhatsUp Gold, this can be done by the installer/updater before proceeding with the upgrade.

Important: In an effort to make WhatsUp Gold more compliant with more advanced IIS environments during upgrade, you will be prompted for your Windows account password. Please enter the Windows account password created during initial WhatsUp Gold installation to proceed. Or, if you do not know the password for this account, you can enter a new one at this point. When prompted by WhatsUp Gold, please confirm you understand the password entered is new and will replace the password for the original Windows account.
Important: When upgrading, the SQL Server Login dialog presents you with the option to Use Windows Authentication. If this option is enabled, the user logged in at the time of installation will be added as a login to the SQL Server and designated the owner of the WhatsUp Gold database(s). The IIS application pool ‘NmConsole' identity and the Ipswitch Service Control Manager service 'log on as ’ account will both be set to this account. Please note, the installation program requires the password for that account to sucessfully complete the upgrade.
Important: Please note, when upgrading installations using Distributed features, we recommend upgrading the Central site and all Remote sites.