When MFA (Multi-Factor Authentication) is enabled for your account, you must pair your MOVEit Transfer account with either your email address or your mobile device. After you pair, you can receive a one-time PIN each time you attempt a sign-on with MOVEit Transfer. The secret, one-time PIN is used as an additional factor of authentication (in addition to your username and password) to verify your sign-on is genuine.

Additional factors of authentication supported by MOVEit Transfer and covered in this topic include:
  • Mobile device (smart phone).

    A one-time PIN generated by an authenticator app running on your smart phone or mobile device (after initial setup). (You must have a smart phone or mobile device running an authentication app like Google Authenticator, Authy, Microsoft Authentication, and so on.)

  • Email address.

    A one-time PIN sent to your email address. (You must have an email address configured with MOVEit Transfer.)

Why am I Prompted for an Additional Factor of Authentication?

MOVEit Transfer prompts you to configure Multi-Factor Authentication (MFA) when:

  • You elect to apply MFA to your MOVEit Transfer Account from the My Account page. (Initiated by you)
  • Access control policies for your site require it. (Initiated by your site administrator)

How Can I Set Up My Email Address or Mobile Device for MFA?

These instructions guide you through the multi-factor authentication setup process.

Use Your Smartphone or Mobile Device...

  1. Install authenticator app to your mobile device (mobile pre-requisite)
  2. Scan the Quick Response (QR) code with your phone's camera
  3. Get the one-time PIN and share it with MOVEit Transfer.

Or, Use Your Email Address...

  1. Pair your email account (email set up)
  2. Receive a one-time PIN by email and share it with MOVEit Transfer.

(How can I change my configured email address?)

What do subsequent sign-ons look like? (after setup)

Learn More About Multi-factor Authentication (MFA)

To learn more, see the topic titled Signing on with Multi-Factor Authentication.