Why am I Being Prompted with a QR Code?

MOVEit Transfer prompts you to scan a Quick Response (QR) code () at sign-on when:
  • Scenario 1: Administrator initiated MFA. A MOVEit Transfer administrator forces multi-factor authentication (MFA) on your account (and where mobile-based authenticator app was the selected default) to verify your identity.
  • Scenario 2: Self-enabled MFA. You enabled this method of MFA (authenticator app running on your mobile device) from your MOVEit Transfer account settings.
Note: If you cannot scan the Quick Response (QR) code, you can use the text key. For details, see the section titled Use the Text String Key (Can't Scan the Code).

Use QR Code to Pair Your Device with MOVEit Transfer

When you generate a temporary PIN using the QR code, it is like sharing a secret about your account that only you and MOVEit Transfer know.

Important: Before you begin, you need an authenticator app installed on your smartphone or mobile device.
Table 1. Steps for Pairing with Your Authenticator App (common workflow)

1.

Scan the QR Code

 At the QR code prompt (either user scenario):
  • Open an authenticator app (Google Authenticator or equivalent) on your trusted mobile device.
  • In the authenticator app, Choose 'add' , then choose Scan a Code .

2.

Get the Generated Verification Code

The authenticator app generates a temporary PIN for MOVEit Transfer. This PIN is your verification code.

Authenticator apps refresh the temporary PIN automatically. It is best to use it right away.

3.

Enter the Verification Code

Type the verification code into the Enter Verification Code text box and click Verify.

The multi-factor handshake is complete.

You verified your identity to MOVEit Transfer by two distinct methods.

Figure 1. Scenario 1: User prompted to register QR code and paired with mobile device at sign-on
Figure 2. Scenario 2: User self-enables MFA by Authenticator App in My Account Settings

Use the Text String Key (Can't Scan the Code)

If your smartphone is low on charge or its camera does not work, you can share the shared secret with the authenticator app as a string of characters.

  1. Click Show key link.

    MOVEit Transfer presents the text string key you can use instead of the QR code.

  2. On your smart phone or mobile device, with Google Authenticator open, click '+' and then choose Enter a provided key.
  3. Type the key displayed by MOVEit Transfer into Google Authenticator.

    Google Authenticator generates your temporary PIN. This is your MOVEit Transfer Verification Code.