When an issue arises in a migration, upgrade, or other install process, the MOVEit technical support team will require the logs. The install logs are different and separate from the MOVEit service logs.

For information about general logging and frequently asked questions about debugging, please see: Debug logging frequently asked questions.

To locate the install logs

  1. Navigate to the MOVEit Automation install folder. For example, C:\ProgramData\MOVEit\Logs.

    If the issue or error occurred before the installer finished running, the logs will be located in a sub-directory of the directory saved in the %temp% environment variable. The directory location may be different depending on your current log in and Windows configuration but is generally C:Users\ADMINI~1\AppData\Local\Temp\1.

  2. Locate the log files associated with the MOVEit Automation installation. Each installation attempt generates two files, one that provides line-level detail of the install process and one that provides a summary with a focus on any critical errors. The datestamp/timestamp portion of the log file names help to identify the log files to investigate for each install attempt. For example,
    1. The name of the line-level detail is similar to: Bootstrap_MOVEit_2023.1_Install_Log_datestamp_timestamp
    2. The name of the summary is similar to: Bootstrap_MOVEit_2023.1_Install_Log_datestamp_timestamp.txt_summary
  3. Copy both files to an easily accessible location. Upload the files to the related open case in the Progress Customer and Community portal as directed by Progress Technical Support.

To locate MOVEit service and task logs

During normal operation, MOVEit Automation maintains two different kinds of log files; system logs and task logs.

To view a filterable live version of the systems log in Web Admin, go to SYSTEM > System Log.

You can change the logging parameters of these files, including the detail level and how much data to store in the Web Admin System Logging Settings. To diagnose certain issues, it may be necessary to change the debug level. For example, to change the level to All Debug, go to System > Logging. Click Edit on the Logging category and then select All Debug from the System Log Level drop-down menu.

The system log file is normally located at C:\ProgramData\MOVEit\MOVEitAutomation\MOVEitC.log. The four previous versions of this log (MOVEitC.OL1, MOVEitC.OL2, MOVEitC.OL3 and MOVEitC.OL4) are maintained. How far back the log history is maintained depends on how busy the MOVEit server is and how the logging settings are configured.

In addition, MOVEit maintains task logs, which provide details about specific task activity. The task logs can be viewed in the Web Admin task-specific editor page. They are also normally located in the C:\ProgramData\MOVEit\MOVEit Automation\TaskLogs\ directory. This directory contains sub-directories that are named using a task's id.

You may be asked by Progress Technical Support to zip and send certain log files to them to help diagnose technical issues.