You can update the Kemp 360 Central firmware using the Update System Software screen. You can check the current firmware version by clicking the question mark icon in the bottom-left of the Kemp 360 Central UI.

Note: After updating the firmware – Kemp 360 Central must be rebooted.

A firmware update patch file is required to update the firmware offline. Contact Kemp Support to get the patch file.

Note: Online updates are not supported. You must download the patch file from Kemp to the system you use to access the Kemp 360 Central UI and then upload the patch through the UI.

To update the Kemp 360 Central firmware, follow the steps below:

  1. In the Kemp 360 Central UI, click the cog icon in the bottom-left corner.

  2. Click Update System Software.

  3. Click Select System Software.
  4. Browse to and select the firmware update file.

  5. Click Upload. Once the image is uploaded to Kemp 360 Central, the Install button appears.

  6. Click Install to continue.

  7. Upgrading the system firmware requires a system reboot after the update is applied. Click Yes to continue the upgrade or click No to cancel.

    You can view the progress of the upload in the progress bar.

    Note: Kemp 360 Central now runs a self-test as part of the firmware upgrade. If the self-test fails, an email is sent (based on SMTP configuration) and cancels the upgrade process. If no SMTP is configured, you can view the process details in the System log file. Since Version 1.23, we have improved the logging of the firmware upgrade process.
  8. After the update, Kemp 360 Central reboots. If you either get an error message during the upgrade process or the system is still running the same release after upgrade, check the system log (click Settings and Configuration > Log Files) for any related messages during the time period that you attempted the upgrade.
Note: Do not make any further attempt to use the UI until the system has automatically rebooted, which takes a few minutes. After completing the update, the login screen is displayed.
Note: Since version 1.19, if you try to navigate away from this screen while the system is updating, the Under Maintenance page appears until the upgrade is complete.