Skip to main contentSkip to search
Powered by Zoomin Software. For more details please contactZoomin
Progress DocumentationProgress Documentation
Progress Documentation
  • Home
  • Home
  • EnglishČeštinaDeutsch (Germany)Español (Spain)ФранцузскийItaliano (Italy)Português (Brasil)日本語Русский (Russia)中文 (简体) (China)中文 (繁體, 台灣) (Taiwan)ar-AR
  • Login

Progress DataDirect Hybrid Data Pipeline User's Guide Release 5.0.0

Troubleshooting

Save PDF
Save selected topicSave selected topic and subtopicsSave all topics
Share
Share to emailCopy topic URL
Print
Table of Contents
  • Welcome to DataDirect Hybrid Data Pipeline
    • Product documentation resources
  • Administering Hybrid Data Pipeline
    • Initial login with default user accounts
    • Permissions and default roles
    • Logging in to the Web UI
    • Using Hybrid Data Pipeline APIs
    • Using the Web UI
      • App bar
      • Manage Tenants view
      • Manage Users view
      • Manage Roles view
      • Data Sources view
      • SQL Editor view
      • Manage External Authentication view
      • Manage IP WhiteList view
      • Manage Limits view
      • System Configurations view
    • Tenant architectures
      • Single-tenant environment
        • Using the Web UI to set up a single-tenant environment
        • Using the APIs to set up a single-tenant environment
      • Multitenant environment
        • Setting up a multitenant environment with system-level administration
          • Using the Web UI to set up a multitenant environment with system-level administration
          • Using the APIs to set up a multitenant environment with system-level administration
        • Setting up a multitenant environment with tenant-level administration
          • Using the Web UI to set up a multitenant environment with tenant-level administration
          • Using the APIs to set up a multitenant environment with tenant-level administration
    • User provisioning
      • Provisioning users with the Web UI
        • Create user accounts
        • Update user accounts
        • Delete user accounts
        • Create roles
        • Update roles
        • Delete roles
        • View data sources or data source groups
        • Reset user account password
      • Provisioning users with Hybrid Data Pipeline APIs
        • Providing direct access
        • Providing query-only access by sharing a data source
        • Providing query-only access by creating data sources on behalf of users
        • Providing limited direct access to data sources and features
        • Providing query access to an ODBC data source and limited access to the Web UI
      • Managing permissions with Hybrid Data Pipeline APIs
        • Retrieving permissions
        • Working with roles
        • Working with user permissions
        • Working with data source permissions
    • Authentication
      • Integrating external authentication with a Java plugin
        • Building a Java plugin for external authentication
          • Java authentication plugin interface syntax
          • Java authentication plugin sample
        • Adding a Java authentication plugin to a Hybrid Data Pipeline environment
        • Registering a Java plugin authentication service
        • Configuring user accounts for Java plugin authentication
      • Integrating an LDAP authentication service
        • Registering an LDAP authentication service
        • Configuring user accounts for LDAP authentication
      • Integrating a SAML authentication service
        • Registering a SAML authentication service
        • Configuring user accounts for SAML authentication
      • Integrating an OIDC authentication service
        • Registering an OIDC authentication service
        • Configuring user accounts for OIDC authentication
      • Advanced functionality for authentication services
    • Using OAuth 2.0 for authorizing client application access to Hybrid Data Pipeline data sources
      • Creating an OData-enabled Hybrid Data Pipeline data source
      • Registering the client application with the Hybrid Data Pipeline server
      • Configuring the client application to access the Hybrid Data Pipeline data source
      • Configuring Postman as a third-party client application for OAuth 2.0
    • Password policy
      • Default password policy
      • Configuring password and account lockout policies (Web UI)
      • Configuring password and account lockout policies (API)
    • Transactions
    • Implementing IP address whitelists
      • Configuring IP address whitelists through the Web UI
      • Configuring IP address whitelists with the API
      • Enabling and disabling the IP address whitelist feature
    • Throttling
      • Row limit throttling
      • OData query throttling for users
      • OData large query throttling
      • JDBC and ODBC page size throttling
      • Transaction timeout throttling
    • Configuring CORS behavior
    • Data source logging
      • Data source log description
      • Setting data source logging levels
      • Obtaining data source logs
    • Correlated logging
    • SQL statement auditing
      • The SQLAudit table
      • Enabling and configuring SQL auditing
      • SQLAudit table queries
    • Integrating Hybrid Data Pipeline as a client application with an OAuth 2.0 grant flow
      • OAuth 2.0 grant type support
      • Registering Hybrid Data Pipeline as a client application
      • Providing access with OAuth application and profile objects
        • Using the Web UI to provide access with OAuth application and profile objects
        • Using the API to provide access with OAuth application and profile objects
      • Providing access by entering OAuth parameters directly
        • Using the Web UI to configure OAuth by specifying OAuth parameters directly
        • Using the API to configure OAuth by specifying OAuth parameters directly
    • Using third-party JDBC drivers with Hybrid Data Pipeline
      • Verifying a third-party JDBC driver for Hybrid Data Pipeline compatibility
      • Integrating the third-party JDBC driver into Hybrid Data Pipeline
      • Third-party driver parameter descriptions
    • Updating data store connectors
    • Custom connector for Power BI
      • Configuring a Power BI custom connector for basic authentication
      • Configuring a Power BI custom connector for OAuth 2.0
      • Configuring a Power BI custom connector for OIDC
    • Obtaining information about On-Premises Connectors
    • Troubleshooting
      • Using logs to troubleshoot
        • System logs
          • System log descriptions
          • Obtaining system logs
      • MySQL Community Edition troubleshooting
      • Out of memory errors
      • IP address troubleshooting
      • Extracting schema files for non-relational data sources
      • Contacting Technical Support
  • Using Hybrid Data Pipeline
    • Logging in to the Web UI
    • Using Hybrid Data Pipeline APIs
    • Using the Web UI
      • App bar
      • Manage Tenants view
      • Manage Users view
      • Manage Roles view
      • Data Sources view
      • SQL Editor view
      • Manage External Authentication view
      • Manage IP WhiteList view
      • Manage Limits view
      • System Configurations view
    • Creating data sources with the Web UI
      • How to create a data source in the Web UI
      • Data store reference
      • Amazon Redshift parameters
      • Apache Hadoop Hive parameters
      • Autonomous REST Connector parameters
      • DB2 parameters
      • JDBC parameters for third-party drivers
      • Google Analytics 4 parameters
        • Adding Google Analytics 4 tables
      • Google BigQuery parameters
        • Obtaining the private key file
      • Greenplum parameters
      • Informix parameters
      • Microsoft Dynamics 365 parameters
      • Microsoft SQL Server parameters
        • Kerberos authentication
      • MongoDB parameters
      • MySQL Community Edition parameters
      • MySQL Enterprise parameters
      • Oracle parameters
      • Oracle Marketing Cloud (Eloqua) parameters
        • Eloqua data types (ODBC)
        • Eloqua bulk operations
          • Efficient queries
      • Oracle Sales Cloud parameters
        • Oracle Sales Cloud data types (ODBC)
      • Oracle Service Cloud parameters
      • PostgreSQL parameters
      • Progress OpenEdge parameters
      • Salesforce parameters
        • Using Salesforce reports
          • Salesforce data store reports
      • SAP S/4HANA parameters
      • Snowflake parameters
        • Configuring Snowflake key-pair authentication using the API
      • Sybase parameters
    • Editing, deleting, sharing, and testing data sources with the Web UI
      • Editing a data source
      • Deleting a data source
      • Sharing a data source
      • Stop sharing a data source
      • Testing a data source
    • Creating and using REST data sources
      • Creating REST data sources with the Web UI
        • Editing a REST model
        • Deleting REST data
      • Creating REST data sources with the API
    • Enabling data sources for OData connectivity
  • Configuring OData connectivity
    • Getting started with OData
      • Configuring OData data sources
      • Creating a data source group
      • Editing a data source group
      • Deleting a data source group
      • Testing data source configurations
      • Requesting service metadata and the service document
      • OData parameter descriptions
    • Supported functionality for OData
      • Supported OData operations and data types
        • Entity Data Model (EDM) types
      • Stored functions support
      • OData model warnings
      • Aggregation support
    • Understanding and configuring an OData schema map
      • JSON schema map syntax
      • Schema map example
    • Structure requests for OData
      • HTTP headers
      • Service URI and resource path
      • Response formatting
    • Formulating queries with OData
      • Query parameters and optimizing response times
        • Improving performance when using Count
        • Paging through results
        • Custom query parameters
      • Searching text-based columns
      • Fetching records and collections
      • Creating, editing, and deleting records
        • Create example
        • Delete example
        • Update example
      • Batch requests
      • Navigating relationships
        • Resource path navigation
        • $expand query parameter
      • Using the $apply query parameter
    • Method reference for OData
      • HTTP GET
      • HTTP DELETE or POST and DELETE
      • HTTP PATCH or POST and PATCH (update)
      • HTTP POST (create)
  • Configuring Hybrid Data Pipeline for JDBC
    • Getting started with the JDBC driver
      • Testing the JDBC connection to a Hybrid Data Pipeline Data Source
      • Connecting from an Application to Hybrid Data Pipeline
        • JDBC URL
        • Connecting using the JDBC Driver Manager
        • Connecting using JDBC data sources
          • Calling a JDBC data source in an application
      • Connecting Through a Proxy Server
      • Driver and Data Source Classes
      • Version string information
    • Supported Features
      • Data encryption
      • Unicode
      • Scrollable cursors
      • Large objects (LOBs)
      • Rowsets
      • Auto-generated keys
      • Using IP addresses
      • Stored procedures
      • SQL support
    • Using connection pooling
      • How connection pooling works
      • Using a DataDirect connection pool
        • Creating a Driver DataSource object
        • Creating the DataDirect connection pool
      • Connecting to a JDBC Data Source using a connection pool
        • Closing the DataDirect connection pool
        • Complete example of using a connection pool
    • Testing your application
      • Configuring DataDirect Test
    • JDBC driver troubleshooting
      • SQL errors
      • Java logging
        • Configuring logging
          • Using the driver
          • Using the JVM
      • Logging Levels
        • JDBC API Logger
        • Driver Logger
      • Troubleshooting Connection Pooling
        • Enabling Pool Manager Tracing
        • Example: Pool Manager trace file
    • Connection properties reference
      • Connection Properties
      • ConvertNull
      • DataSourcePassword
      • DataSourceUserID
      • EnableCancelTimeout
      • EncryptionMethod
      • FollowRedirects
      • HostNameInCertificate
      • HybridDataPipelineDataSource
      • InsensitiveResultSetBufferSize
      • JavaDoubleToString
      • LogConfigFile
      • LoginTimeout
      • Password
      • ProxyHost
      • ProxyPassword
      • ProxyPort
      • ProxyUser
      • QueryTimeout
      • TraceID
      • TransactionMode
      • TrustStore
      • TrustStorePassword
      • User
      • ValidateServerCertificate
      • WSRetryCount
      • WSTimeout
    • JDBC support
      • Array
      • Blob
      • CallableStatement
      • Clob
      • Connection
      • ConnectionEventListener
      • ConnectionPoolDataSource
      • DatabaseMetaData
      • DataSource
      • Driver
      • ParameterMetaData
      • PooledConnection
      • PreparedStatement
      • Ref
      • ResultSet
      • ResultSetMetaData
      • RowSet
      • SavePoint
      • Statement
      • StatementEventListener
      • Struct
    • DataDirect connection pooling
      • DataDirect Connection Pool Manager interfaces
        • PooledConnectionDataSource
        • PooledConnectionDataSourceFactory
        • ConnectionPoolMonitor
      • Methods for configuring the connection pool
        • Configuring pool size
        • Checking the Pool Manager version
      • Enabling Pool Manager tracing
    • JDBC extensions
      • JDBC Wrapper methods to access JDBC extensions
      • ExtConnection interface
  • Configuring Hybrid Data Pipeline Driver for ODBC
    • Getting started with the ODBC Driver
    • Supported features
      • Data encryption
      • Unicode
      • Safe thread handling
      • Number of connections and statements supported
      • Parameter metadata
      • Stored procedures
      • SQL support
    • Configuring an ODBC data source on Linux systems
      • Setting environment variables with the setup script
      • Setting environment variables manually
        • Library Search Path
        • ODBCINI
        • ODBCINST
        • DD_INSTALLDIR
      • Configuration through the system information file
        • Sample odbc.ini file
      • DSN-less connections
        • Sample odbcinst.ini file
      • File data sources
    • Configuring the driver using the ODBC Administrator on Windows
      • General Tab
      • Advanced Tab Options
      • Security Tab Options
      • Web Service Tab options
      • Proxy tab options
      • Example application for Windows
    • The Example application
    • Using connection strings
    • Connecting Through a Proxy Server
    • Connection option descriptions
      • Application Using Threads
      • Client Time Zone
      • Crypto Protocol Version
      • Data Source Name
      • Data Source Password
      • Data Source User
      • Default Buffer Size for Long/LOB Columns (in Kb)
      • Description
      • Enable FIPS
      • Enable WChar Support
      • Encryption Method
      • Host Name In Certificate
      • Hybrid Data Pipeline Source
      • IANAAppCodePage
      • Login Timeout
      • Logon Domain
      • Max Varchar Size
      • Min Long Varchar Size
      • Password
      • Proxy Host
      • Port Number
      • Proxy Password
      • Proxy Port
      • Proxy User
      • Query Timeout
      • Report Codepage Conversion Errors
      • Service
      • Trace ID
      • Transaction Mode
      • Trust Store
      • Trust Store Password
      • User Name
      • Validate Server Certificate
      • Varchar Threshold
      • WSRetry Count
      • WSTimeout
    • Application considerations
      • Verifying the driver version number
        • Driver version string
        • Driver Manager version string (Linux)
        • getFileVersionString Function
      • Retrieving data type information
      • Supported ODBC API functions
        • ODBC conformance level
        • SQLCancel
    • ODBC driver troubleshooting
      • Determining where an issue originates
        • Setup/connection issues
        • Interoperability issues
        • Performance issues
      • Error message syntax
        • ODBC driver errors
        • Service errors
        • Driver Manager errors (Windows)
        • Data Store errors
        • Driver Manager errors (Linux)
      • Test loading tools for Linux
      • ODBC Trace
        • Enabling tracing on Windows Systems
        • Configuring trace files on Windows Systems
        • Enabling and configuring tracing on Linux systems
      • Creating a trace log
      • Other tools
      • ODBC Test
      • Using the Driver with Microsoft Access
    • Internationalization, localization, and Unicode
      • Internationalization and Localization
        • Locale
          • Language
        • Variant
        • Country
      • Unicode Character Encoding
        • Background
        • Unicode Support in Databases
        • Unicode Support in ODBC
      • Unicode ODBC Drivers
        • Unicode Application with a Unicode Driver
        • Data
        • Default Unicode mapping
          • Connection Attribute for Unicode
      • Driver Manager and Unicode Encoding on Linux
    • Code page values
    • WorkAround options
      • WorkArounds and WorkArounds2 options
      • Using the WorkAround options
  • Configuring the On-Premises Connector
    • Restarting the On-Premises Connector
    • Determining the Connector information
    • Defining the proxy server
    • Configuring On-Premises Connector memory resources
    • Determining the version
    • Checking the configuration status
    • Configuring failover and balancing requests across multiple On-Premises Connectors
    • Troubleshooting the On-Premises Connector
  • Hybrid Data Pipeline API reference
    • Administrator API
      • Administrator Permissions API
        • Get permissions
        • Get details on a permission
      • Administrator Password Policy API
        • Get details on the password policy
        • Update the custom password policy
          • rulesInfo Object
      • Authentication API
        • Get authentication types
        • Get information on an authentication type
        • Get authentication services
        • Register external authentication service
          • authDefinition Object
        • Get information on authentication service
        • Update an authentication service
        • Delete an authentication service
      • CORS Whitelist API
        • Get CORS whitelist
        • Create whitelist or add trusted origins to whitelist
        • Get information on a trusted origin
        • Update information on a trusted origin
        • Delete a trusted origin on the CORS whitelist
      • Limits API
        • Get limits
        • Get limits set at the system level
        • Get a limit set at the system level
        • Create a limit at the system level
        • Update a limit set at the system level
        • Delete a limit at the system level
        • Get limits set on tenants
        • Get a limit set on a tenant
        • Create a limit on a tenant
        • Update a limit on a tenant
        • Delete a limit on a tenant
        • Get limits set on user accounts
        • Get a limit set on a user account
        • Create a limit on a user account
        • Update a limit on a user account
        • Delete a limit set on a user account
        • Get limits set on data sources for a user account
        • Get a limit set on a data source
        • Create a limit on a data source
        • Update a limit on a data source
        • Delete a limit on a data source
      • Logging API
        • Get logging levels for a data source
        • Update logging levels for a data source
      • Nodes API
        • Get a list of nodes
        • Get system logs for a node
        • Get system logs for a date range
      • Roles API
        • Get roles
        • Create a role
        • Get details on a role
        • Update a role
        • Delete a role
      • System Configurations API
        • Get Configurations
        • Get Configuration for given ID
        • Update Configuration for given ID
      • Tenant API
        • Get tenants
        • Create a tenant
        • Get information on a tenant
        • Update a tenant
        • Delete a tenant
        • Get the list of administrators for a tenant
        • Update the list of administrators on a tenant
      • Users API
        • Get user accounts
        • Create a user account
          • statusInfo Object
          • passwordInfo Object
          • permissions Object
          • authenticationInfo Object
        • Reset user account passwords
        • Get a user account
        • Update a user account
        • Delete a user account
        • Get status information on a user account
        • Update status information on a user account
        • Get password information on a user account
        • Update password information on a user account
        • Reset the password on a user account
        • Get permissions on a user account
        • Update permissions on a user account
        • Get authentication information
        • Update authentication information
        • Get information on the authentication user
        • Get data sources for a user account
        • Get tenants administered
        • Update tenants administered
      • User Details API
        • Change password
      • Administrator Connectors API
        • Get On-Premises Connectors
        • Get details on an On-Premises Connector
    • Health Check API
      • Get health check
      • Head health check
    • IP Address Whitelist API
      • Retrieve IP address whitelists at the system level
      • Create IP address whitelists at the system level
      • Update IP address whitelists at the system level
      • Delete IP address whitelists at the system level
      • Retrieve tenants configured with IP address whitelists
      • Retrieve IP address whitelists for a tenant
      • Create IP address whitelists for a tenant
      • Update IP address whitelists for a tenant
      • Delete IP address whitelists for a tenant
      • Retrieve users configured with IP address whitelist
      • Retrieve IP address whitelists for a user
      • Create IP address whitelists for a user
      • Update IP address whitelists for a user
      • Delete IP address whitelists for a user
    • Management API
      • Connector API
        • Using Failover and Balancing Requests with an On-Premises Connector Group
        • Configuring Failover and Balancing Requests with an On-Premises Connector Group
        • Get Connectors
        • Get Connector Information
        • Update Connector Information
          • connectorGroup Object
            • members Array
        • Get Authorized Users
        • Add Authorized Users
        • Update Authorized Users
        • Delete Authorized Users
        • Create a Connector Group
          • connectorGroup Object
            • members Array
        • Add On-Premises Connectors to an On-Premises Connector Group
        • Get the List of On-Premises Connectors in an On-Premises Connector Group
        • Configure Round-Robin Request Balancing for an On-Premises Connector Group
        • Replace the List of On-Premises Connectors in an On-Premises Connector Group
        • Remove an On-Premises Connector
        • Delete a Group
      • Data Sources API
        • Sharing data sources
        • Managing resources on behalf of users
          • On-behalf-of API operations
        • Get data stores
          • connectionType-details Object
          • category-definition Object
          • option-definition Object
          • choice-definition Object
        • Get options for a data store
        • Create a data source
        • Get data sources
        • Get data source details
        • Update a data source
        • Delete a data source
        • Get data source permissions
          • Data source permissions
        • Update permissions on a data source
        • Test a connection to a data source
        • Get data source logs
        • Refresh a data source map
        • Create or refresh a data source OData model
        • Check status of the OData model refresh
        • Get members of a data source group
        • Add member data sources to a data source group
        • Update members of a data source group
        • Delete member data sources from a data source group
        • Get shared data source users
        • Create a list of users with whom to share a data source
        • Delete shared users from the data source
        • Get the data source permissions for a shared user
        • Update data source permissions for shared user
        • Delete shared user from a data source
        • Get shared data source tenants
        • Create a list of tenants with which to share a data source
        • Delete shared tenants from a data source
        • Get the data source permissions for a shared tenant
        • Update data source permissions for shared tenant
        • Delete shared tenant from a data source
      • Driver Files API
        • Export driver files for data source
        • Export config files for data source
        • Export native file for data source
        • Get input REST file
        • Upload input REST file
        • Update input REST file
        • Get output REST file
      • Management Permissions API
        • Get permissions on a user account
      • Management User API
        • Get details on the user account
      • OAuth client authorization API
        • Get list of OAuth registered applications
        • Register OAuth application
        • Get registered application by ID
        • Update registered application by ID
        • Delete registered application by ID
        • Reset client secret of registered application
        • Get list of applications for which logged-in user has access
        • Revoke access granted for the given application ID
        • Generate access token and refresh token
        • Begin the authorization flow
      • OAuth data store connectivity API
        • OAuth applications API
          • Get OAuth applications
          • Create an OAuth application object
          • Get an OAuth application object
          • Update an OAuth application object
          • Delete an OAuth application object
        • OAuth profiles API
          • Get OAuth profiles
          • Create an OAuth profile
          • Get an OAuth profile
          • Update an OAuth profile
          • Delete the specified OAuthProfile
          • Get statistics for an OAuth profile
      • Schema API
        • Get schemas
        • Get table names
        • Get table information
        • Get column information for a specified table
        • Get primary key information for a specified table
      • Version Information API
      • Validate Password API
        • Validate the password
    • Public Password Policy API
      • Get Public Password Policy
  • Legal Notices
    • Copyright
Table of Contents

Troubleshooting

Save PDF
Save selected topicSave selected topic and subtopicsSave all topics
Share
Share to emailCopy topic URL
Print
  • Last Updated: September 9, 2022
  • 1 minute read
    • Hybrid Data Pipeline
    • Version 5.0
    • Documentation

This section includes several topics to help troubleshoot issues with Hybrid Data Pipeline.

Contents
  • Using logs to troubleshoot
  • MySQL Community Edition troubleshooting
  • Out of memory errors
  • IP address troubleshooting
  • Extracting schema files for non-relational data sources
  • Contacting Technical Support
TitleResults for “How to create a CRG?”Also Available inAlert