The Master Secret Key is a unique key generated during WhatsUp Gold installation used to encrypt sensitive information including web user passwords and credentials within the database. When the installer generates the key, make sure to copy and save it in a secure location. You must have your Master Secret Key to successfully migrate your WhatsUp Gold setup to a new environment or to recover your configuration and data following a system failure. A dedicated application is installed with WhatsUp Gold which allows you to manage your Master Secret Key when moving your WhatsUp Gold instance from one server to another. For additional information, please see About the Key Manager application.

Please note, every instance of WhatsUp Gold already has a Master Secret Key because generating the Master Secret Key is required to complete installation. In order to successfully import an existing Master Secret Key to another WhatsUp Gold installation the following procedure steps must be completed to avoid compatibility issues and/or data loss:

Important: Please note, scalability poller installation also requires the Master Secret Key. Please see Installing the scalability poller application on a remote machine for additional details.