SLA

The default application response time SLA is applied for all transactions as it is set in Settings / Application (Chapter Application). You can override the SLA for the selected transaction by selecting SLA in the menu on the left.

You can switch between applications using the tabs at the top.

Groups box:

• Create group button – creates a new SLA group.

After clicking a particular group, you can modify its parameters in the boxes on the right:

• Name – the name of the group.

• Active – activation of the SLA group.

• SLA – the value of SLA for the group above, in milliseconds.

In other parts of the page, you can configure that transactions are to be selected by filters (Selection of transaction using filters) or by including particular transactions (Selection from a list of transactions).

The transaction is assigned to a given SLA group only when all filtering rules are matching it.

SLA groups also can be sorted by this button:

The SLA of the first group in order will be used for the transaction which belongs to more SLA groups.

SLA filters can also be copied from the group for analysis by clicking Copy filters from another group. Then select the required group and confirm copying by clicking Copy.