When an issue arises in a migration, upgrade, or other install process, the MOVEit technical support team will require the logs. The install logs are different and separate from the MOVEit service logs.

For information about general logging and frequently asked questions about debugging, please see: Debug logging frequently asked questions.

To locate the install logs

  1. Navigate to the MOVEit Transfer install folder. For example, C:\Program Files\MOVEit\Logs.

    If the issue or error occurred before the installer finished running, the logs will be located in a sub-directory of the directory saved in the %temp% environment variable. The directory location may be different depending on your current user name and Windows configuration but is generally C:Users\ADMINI~1\AppData\Local\Temp\1.

  2. Locate the log files associated with the MOVEit Automation installation. Each installation attempt generates two files, one that provides line-level detail of the install process and one that provides a summary with a focus on any critical errors. The datestamp/timestamp portion of the log file names help to identify the log files to investigate for each install attempt. For example:
    • The name of the line-level detail is similar to: Bootstrap_MOVEit_2023.1_Install_Log_datestamp_timestamp.
    • The name of the summary is similar to: Bootstrap_MOVEit_2023.1_Install_Log_datestamp_timestamp.txt_summary.
  3. Copy both files to an easily accessible location. Upload the files to the related open case in the Progress Customer and Community portal as directed by Progress Technical Support.

To locate MOVEit service and task logs

For detailed information about MOVEit Transfer system logs, see the topic titled System Debug Logs.

For information about general logging and frequently asked questions about debugging, see the topic Debug logging frequently asked questions.