Note: As the update process requires a reboot, we recommend that the software update is performed during a maintenance window.

After the file is downloaded, ensure to unzip it. The 7.x.x.RELEASE.PATCH-64-MULTICORE file is the one you upload to the LoadMaster (in System Configuration > System Administration > Update Software). You can configure what files are required when updating the LoadMaster software in the Update Verification Options field (in System Configuration > Miscellaneous Options > WUI Settings). For further details, refer to the following page: WUI Settings.

To update the software, follow the steps below:

  1. In the main menu of the LoadMaster WUI, navigate to System Configuration > System Administration > Update Software.

  2. Click Choose File in the Update LoadMaster Software section and navigate to the software file that was downloaded from the Progress Kemp site.
    Note:

    When updating LoadMaster hardware, starting with 7.2.54.5, you can only update a hardware LoadMaster with an image that supports the boot method used by the hardware. The newer NG models (introduced in 2023) use the UEFI boot method, while earlier models use the BIOS boot method.If you attempt to update a hardware appliance with an update image that does not support the boot method used by the appliance, the update process stops and the following message is displayed:

    The system cannot be updated with the provided image, which is not supported on the hardware platform on which you are attempting to install it.

    For more information, refer to the following section: Upgrade Path.

    Note: Do not install an ECS update image on a LoadMaster without the ECS add-on package already installed. Doing so invalidates your LoadMaster license.
  3. Click Update Machine. The file is checked and validated.
  4. Click OK to proceed and install the software after validation is complete. Once installed, the LoadMaster will need to be rebooted.
  5. Click Reboot.
  6. Click Continue.

If you are updating the software to version 7.2.49.1 or higher, a screen appears to enable Kemp Analytics. To enable this feature, click Enable Kemp Analytics. To proceed without enabling this feature, click Don't Enable Kemp Analytics.

For further details, refer to the following pages: