Follow the steps in the sub-sections below to back up and update the LoadMaster software.

Note: You will experience issues accessing the LoadMaster if all of the below conditions are met:
  • You update the LoadMaster firmware from a version below LTS to 7.2.XX
  • Any time after updating the firmware, you change the password to access the LoadMaster
  • After changing the LoadMaster password, you downgrade to version 7.1.XX
This is because the hashing algorithm changed in version 7.2.36. LoadMasters with firmware version 7.2.36 and above can read old passwords, but LoadMasters with firmware version 7.1.XX cannot read new passwords.