Status Tab

The Status tab enables you to configure and view:

  • Current server and service state.
  • Current diagnostic log detail and max size settings.
  • Log write frequency.
  • Max log size.

Configuration Utility Status View with Max Log Size and Write Interval (write after 60-second interval, shown)

Diagnostic Log Settings

Use the Diagnostic Log Settings panel to configure logged event detail and write-to-disk frequency.

Debug Level

Increasing detail of log messages enables SysAdmins with more visibility into the different systems that contribute to the normal functions of the MOVEit Transfer system, including the main application, FTP, and SSH services.

Tip: Long running production systems in a steady state typically run in the Fatal Error setting. As you increase logging detail recorded you increase overall disk I/O operations and CPU processing time typically used for normal MOVEit Transfer host operations (web UI and database transactions, upload (write), download (read) and so on).

Diagnostic/Debug Log Level

Description

Nothing

Do not write log messages to disk.

Fatal Errors

Only record the most severe events.

Consistency Check

Include minor user errors such as consistency check errors.

Connect

Include indicating connectivity and network information.

File Message

Include file transaction messages.

Some Debug

Include some debug-level messages.

Full/All Debug

Include exhaustive debug information.

Max Size

Maximum size in megabytes of the log file before it is renamed and a new file is created in its place.

MOVEit Transfer System Component Log Options

  • Web: sets the debug level for the Web Interface and scheduling components of MOVEit Transfer.
  • FTP: sets the debug level for the FTP component of MOVEit Transfer.
  • SSH: sets the debug level for the SSH component of MOVEit Transfer.

[Write log record to disk frequency]

  • Flush after every write. (Best for debugging) Write each log record as soon as possible. (Otherwise, write in batches according to Periodic Flush)
  • Periodic Flush. (Best for performance/production) Buffer log records and write them in batches after the periodic flush interval.
Important: Using high-detail and short Flush Period (aggressive write intervals) can impact performance.

Tip: While in production, set Core Application debug level to User Errors and the FTP and SSH debug levels to Connect Messages. Any SysAdmin can set debug levels and download the resulting logs.

Primary Services

This section describes the Primary Services panel displayed on the Status tab.

  • Start a service.
  • Stop a service.
  • Specify the status refresh interval.
Note: Restart of Xfer Status Service clears Live View. As new data arrive, Live View populates the summary and status tables.
Figure 1. Primary Services Panel of Status Tab (deployment with MOVEit Gateway shown)

Primary Services Controls

Using these controls incorrectly can cause service disruption. The Primary Services Panel is provided to investigate status and restart or start services in the attempt to reach a steady state.

If you need to use these controls, use them carefully. If you stop a service using this panel, you are actually stopping a primary service and any of its children tasks.

Important: Stopping the Web, FTP, or SFTP services can block user access through specific interfaces. Stopping other services, such as Database, Cert Management, or Helper can prevent user access to MOVEit Transfer.

The following table includes brief descriptions of the Primary Services controls and what they relate to.

Primary Service Name

Description

Web

Primary HTTP web service (IIS Web Server). Responsible for HTTPS upload/download, WebUI sessions, and sessions from REST API clients.

FTP

FTP server. Responsible for FTP transfer and FTPS (with help from cert services).

SFTP

 SFTP (SSH File Transfer Protocol) server. Responsible for transfer over SFTP.

Database

 Critical service. For installations that use a local MySQL database, this control will start/restart/shutdown the MySQL Server.

SysStat

 System Status Server. This service periodically polls the MOVEit Transfer application and servers for status and performance statistics.

Helper

 Utility service that supports other services.

Scheduler

 Service that runs MOVEit Transfer scheduled tasks.
XferStatusServer Live View polling of file transfer protocol data (and data refresh).
Key Management Encryption key management and refresh.
Cert Management Service responsible for managing host (server) certificates and supporting SSL/TLS (including client certificate authentication).
Gateway SSH Tunnel Management The MOVEit Gateway SSH tunnel used between MOVEit Transfer and MOVEit Gateway (when MOVEit Gateway is deployed in front of MOVEit Transfer).

High Availability Service and Load Balancing Service UI Controls

  • High Availability Service. This UI section displays if MOVEit Transfer is in a web farm
  • Load Balancing Service. This UI section displays if Windows Network Load Balancing is the load balancer for the web farm.
Note: Clicking Start All and Stop All in the Primary Services section also starts and stops the High Availability and Network Load Balancing services.