Troubleshoot issues
- Last Updated: August 31, 2026
- 2 minute read
- OpenEdge
- Version 13.0
- Documentation
This topic provides practical steps to diagnose and resolve common issues encountered when enabling or operating in FIPS mode.”
POLMAN raises an error
You must have administrator privileges to use POLMAN. If you do not have the proper
privileges, POLMAN returns the following:
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An instance fails to start
PAS for OpenEdge checks FIPS mode before starting an instance. If FIPS mode is
enabled and the existing instance has not be unregister and registered, you receive
an error message.
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To resolve, you must:
- Unregister the instance.
- Register the instance to set the FIPS mode properties.
- Restart the instance.
Note: Instances created in FIPS mode will not run if FIPS mode is
disabled.
Unable to dump and load data using Data Administration
In FIPS mode, XCODE-encrypted ABL code cannot run, which affects Data Administration
dump/load utilities. To work around this, use the proutil utility
to perform a binary dump/load.
Check logs for FIPS mode
A message indicating that FIPS mode is enabled is written to the following logs:
- PAS for OpenEdge agent log files at startup
- Client logs created using the
-clientlog log-filenamestartup parameter - Database log file
Example:
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Note: This log message is not associated with any log entry
type. As long as the logging level is greater than 0, this message is
logged.
In addition, if a database is running in FIPS mode, a message is logged if the
DB.Connects log entry type is turned on and the logging level
is set to 2 or higher:
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See Database connection logging for more information.
Resolve Key Size for HMAC errors
If you encounter a
"Key size for HMAC must be at least 112 bits in approved
mode: SHA-256/HMAC" error, The cause is a Domain Access code (DAC)
shorter than 14 characters or blank. To resolve the error, update all domain access
codes to ≥ 14 characters in every component.- For database issues, use either the Data Administration tool.
- For PAS for OpenEdge instances, use
gendomreg.