This topic describes how to troubleshoot the case where the installation of the OpenEdge Command Center server or agent installation fails after successful uninstallation. It outlines the common cause and provides recommended solutions to help you complete the installation successfully.
Possible Cause Recommended Solution
Residual product information remains after uninstallation.
  1. Navigate to the following file location:
    • On Windows: C:\Program Files\Zero G Registry\.com.zerog.registry.xml
    • On Linux: /var/.com.zerog.registry.xml
    Note: The .com.zerog.registry.xml is a hidden file. Enable viewing hidden files to view this file if needed.
  2. Open the .com.zerog.registry.xml file and check for any server or agent-related entries.
  3. Remove only the server or agent-specific entries from the registry file.
    Note:
    • Progress recommends taking the backup of the .com.zerog.registry.xml file before making any changes in it.
    • Do not modify or delete entries for other products as this file contains configuration data of multiple products.