As a guest user recipient, you receive a new package notification email. The email contains a link to MOVEit Transfer.

You also receive a password, either in the new package notification email, or in a separate email.

To sign on as a guest:

  1. In the email, click the link to MOVEit Transfer, or copy the link and paste it into your browser.

    The Sign-on page opens. The Username field contains your email address.

  2. In the Password field, type the password that was sent to you either in the package notification email, or in a separate notification email.
  3. Click Sign On.
  4. The Packages from [sender] page opens. Go to View Packages.

Common Reasons Access is Denied (and workaround tips)

In general, if a user shares a file/folder/package with you that you cannot access, you can use the guidelines listed in this table to ensure that you are accessing the shared item within the expected constraints expected by the system.

Table 1. Workarounds for common reasons user access can be denied
# Reason for blocked access Workaround/tip
1 Temporary access expired. (User access is often time-restricted or can be conditional, based on a download limit.) Ask the sender (individual that sent you the access) to extend your access (you typically receive an access granted, package email, or shared folder or shared file email) that enables your account to be available for a certain number of downloads or a specific time period.
2 Account suspended (for too many bad sign-on attempts, password aging, or manual administrator action) Notify the individual that sent you the "access granted" notification (you typically receive an access granted, package access, or file shared email) and ask them to unlock your account (or have them notify the local org admin to unlock it).
3 Client certificate not provided when one is required, or a bad client certificate has been provided If you have a smart card issued by your institution or business, use it from your local client machine or client device. If you are using a new desktop, laptop, or mobile device that your company has not registered with a certificate, ask you local IT department to help you install it.
4 Account not allowed to sign on from a specific IP address. Try signing on from your company's Virtual Private Network (VPN). Some sites require you to access MOVEit Transfer from a known range of expected IP addresses.
5 IP address your client application is connecting from is blocked by MOVEit Transfer (for too many bad sign-on attempts, often with different usernames). If you sign in from your corporate or institution's VPN, you might be able to workaround this issue. Otherwise, if you are connecting from a secure and safe network, and you are still blocked, contact the MOVEit Transfer user or administrator that first granted you access (typically, access is granted by email).
6 Username incorrect

Check the access notification mail you received from the MOVEit Transfer site administrator you are trying to access. For guest (package users) or temporary users, your username might be your email address.
7 Password incorrect If you were prompted to answer security questions the first time you signed on to your account, and there is a Forgot Password link on the sign-on page, you can be prompted to answer these security questions to reset your password. Otherwise, you can contact your local MOVEit Transfer administrator, or if that does not work, try to contact the user or administrator who provided you initial access to the site you are trying to access.