The default administrator user for the LoadMaster is called bal. You can change the bal user password using the serial console in Local Administration > Set Password. If you know the current password, enter it along with the new password to change the password.

Note: You can only change the password in this way if you are using the current password (you cannot change the password using an SSH key).

If you do not know the bal password, you can reset it by following these steps:

  1. Log in using pwreset as the username and 1pwreset as the password. This resets the password to the default value (1fourall).
    Note: Logging in using pwreset only works if the LoadMaster is licensed. This does not work on newly deployed units that are unlicensed.
    Note: This default password is only valid for the console. The old bal password for the WUI is still valid at this point and the password only gets updated after completing the steps below. If the LoadMaster is rebooted at this point, the default password of 1fourall no longer works, so you would need to log in with pwreset and 1pwreset again to reset the password to the default password of 1fourall.
  2. Log in using the bal username 1fourall password.
  3. Then, go to Local Administration > Set Password.
  4. Enter the current password (1fourall) and the new password.