Partner Communications
- Last Updated: April 8, 2025
- 1 minute read
- LoadMaster
- LoadMaster GA
- Documentation

The Partner Shared Secret is required to
secure communications between partner devices and must be enabled on all High
Availability (HA) partners,
all LoadMasters in a cluster, and all GEO partners. The Partner Shared Secret must be the same on:
- Both units in a HA setup
- All units in a LoadMaster cluster
- All GEO partners
- All remote GEO machines that retrieve Virtual Services from this device
When an incoming shared secret does not match the local Partner Shared Secret (including if only one side is providing a shared secret), a warn-level log message is recorded that says Unauthorized Remote Machine connection from <ClientIPAddress> and the connection fails.
You can find this secret in the following locations:
- Regular/shared Web User Interface (WUI): Certificates & Security > Remote Access
- Local WUI (of a configured HA or cluster unit): Local Administration > Remote Access
This secret must have a minimum of 8 and a maximum of 127 characters. The
following characters are supported:
- Numeric: 0-9
- Uppercase alphabetic: A-Z
- Lowercase alphabetic: a-z
- Special characters: !"#$%&()*+,-./:;<=>?[\~]^_@`{|}