Some additional steps are required with the JSON Web Tokens (JWT) to support PaperCut Mobility Print behind a load balancer. The configuration step for Mobility Print can be found at the following link.

https://www.papercut.com/help/manuals/mobility-print/set-up/configure/advanced-configuration/network-load-balancers/

The following are the steps involved and the recommended settings to configure the PaperCut Mobility Virtual Service:

  1. In the main menu of the LoadMaster UI, go to Virtual Services > Add New.

  2. Type a valid Virtual Address.
  3. Select the PaperCut Mobility Print template in the Use Template drop-down list.
  4. Click Add this Virtual Service.
  5. Click View/Modify Services in the left-hand navigation.
  6. Select Modify for PaperCut Mobility Print – HTTP 9163 Virtual Service.
  7. Expand the Real Servers section.
  8. Click Add New.
  9. Type the Real Server Address.
  10. Select Direct Return for Forwarding Method.
  11. Click Add This Real Server.
  12. Repeat these steps to add more Real Servers as needed.
  13. Click View/Modify Services in the left-hand navigation.
  14. Select Modify for PaperCut Mobility Print – HTTP 9164 Virtual Service.
  15. Expand the Real Servers section.
  16. Click Add New.
  17. Type the Real Server Address.
  18. Select Direct Return for Forwarding Method.
  19. Click Add This Real Server.
  20. Repeat these steps to add more Real Servers as needed.