BMC Remedy is an IT Service Management suite providing effective collaboration, visibility, and reporting. BMC Remedy components such as Smart IT provides a single interface to create multiple ticket types such as incidents, work orders, change requests, or service requests.

The LoadMaster delivers an exceptional, cost effective, and easy to use solution which by employing High Availability, Global Server Load Balancing (GSLB), intelligent load balancing, and intelligent server health checking can support BMC Remedy's always-on application experience initiative.