Customers can now use a self-service process to transfer their permanent (purchased) license from one LoadMaster to another without assistance from Customer Support. Please note the following:

  • It is recommended that customers spin up and configure a LoadMaster with a trial license and then transfer their permanent license to the trial unit.
  • The Kill License option is used on the currently licensed LoadMaster to return the license to the available pool of licenses. You must supply the license owner's Progress ID (formerly Kemp ID). Once used, this option will cause the LoadMaster UI to become unresponsive and all services will be interrupted.
  • If the owner of the original license is different from the new owner, you must go through a change of ownership process as well.
  • LoadMaster appliance on version 7.2.50 or above is required for this process.
  • LoadMaster internet connectivity is required.
  • This feature is available for Online Licensing only.
  • You can only transfer a permanent license for which support has not expired.
  • The transferred license can be applied to an existing Trial, Free, or unlicensed LoadMaster.
  • The following license types cannot be transferred:
    • Service Provider License Agreement (SPLA)
    • Metered Enterprise Licensing Agreement (MELA)
    • Pooled
    • Pay As You Go (PAYG)

For more details, see this support article and the Licensing documentation at this link.