With the aid of OpenEdge Management, you can follow a simple process to identify, understand, and address performance issues. This process involves:

  • Understanding your business requirements and reviewing them periodically. It is essential to have a thorough knowledge of your business needs, work practices, and acceptable and unacceptable trade-offs. With this fundamental understanding, you can use OpenEdge Management-supplied data to proactively anticipate and plan for change, minimizing the effects of system problems on your business operations.
  • Defining your problem or goal clearly. Given your business and work practices, ask:
    • What problems do you want to anticipate or eliminate?
    • What performance goals would you like to achieve?

    Whatever the problem you want to minimize or eliminate, or the performance goal you want to achieve, define it in a concise manner.

  • Reviewing OpenEdge Management-supplied data to investigate and analyze your problem or goal. Use your problem definition to review OpenEdge Management-generated information to better understand your problem. Through a process of elimination, you can evaluate the data and identify components that can potentially contribute to a given problem.
  • Documenting the steps you perform to address your issues, and test all documented options that you generate. Not all problems or performance issues can be resolved immediately. Maintain a log of issues and a checklist of areas investigated to solve a given problem. Review them periodically, and you may be able to improve on your original solution.