This topic describes how to troubleshoot the MongoDB installation failures that may occur during the installation of the OpenEdge Command Center server. It outlines common causes and provides recommended solutions to help you complete the installation successfully.

Possible Cause Recommended Solution
Network connectivity issue
  1. Ensure that the server is connected to a stable internet network.
  2. Ping a public domain (for example, google.com) to verify connectivity.
MongoDB download URL is invalid or unreachable

  1. Navigate to the installation log directory at <Server_Installed_Dir>/install_logs/, and open the Install_<MM_DD_YYYY_H_M_S>.log log file.

  2. Copy the MongoDB download URL and test it in browser or use a command-line tool such as wget or curl.
  3. If the URL is not reachable:
    • Check if firewall or proxy settings are not blocking outbound connections to MongoDB’s download servers.
    • Configure proxy settings in your environment if a corporate proxy or firewall restricts access to external resources.
System does not have sufficient available disk space Ensure that at least 2 GB of free disk space is available on your system to install the OpenEdge Command Center server and MongoDB.
Installer lacks write permissions to the installation directory Ensure that the installer has write permissions to the installation directory.
Download failure not related to network
  1. Download the appropriate MongoDB archive for your operating system from the official MongoDB download center.
    • For Windows, download the MongoDB.zip archive.
    • For Linux distribution, download the appropriate MongoDB .tgz archive.
    Note: Progress recommends downloading the latest available service pack in the MongoDB 7.x series that is appropriate for your operating system. to avoid any compatibility issues during the installation.
  2. Rename the downloaded MongoDB package, depending on your operating system:
    • For Windows, rename it to mongodb.zip
    • For Linux, rename it to mongodb.tgz
  3. Place it in the same directory as the installer executable (.exe or .bin) directory.

    For more information, see Provide MongoDB package for offline installation.

  4. Install the OpenEdge Command Center server. For more information, see Install and configure the OpenEdge Command Center server.