Known Issues

GW-992

Licensing

When a MOVEit Transfer administrator installs a new license that enables MOVEit Gateway, it can take up to fifteen minutes for Gateway to notice that a new license is available. Hence, proxies which have been stopped for licensing reasons may continue to be unavailable for up to 15 minutes. The Gateway administrator can shorten this waiting period by logging into the MOVEit Gateway administrative interface and manually starting each proxy. To do this, for each proxy, under Actions choose Start Proxy.

GW-989

FTP

If the FTP client shuts down during file download, the connection between Gateway and MOVEit Transfer Server could remain open up to 10 minutes. If this happens more frequently than normal, it could potentially exhaust the allowed number of connections on MOVEit Transfer Server and clients can no longer make new connections until the existing open connections are closed.

Workaround: It is recommended that you use the MOVEit Transfer Config utility to change FTP Ports > Connection Limit from 32 to a larger number such as 1000, to allow an adequate number of clients to connect without reaching the limit easily.

GW-879

Sign In

On the MOVEit Transfer sign in page, when you click Try Automatic Signon through Gateway, you see a window that displays available certificates. If you click Cancel in this window, the browser redirects you to an error page that states "This site can't provide a secure connection" (a certificate was not provided).

Workaround: If you see this error page, press the back button to return to the sign in page or refresh the browser page to display the available certificates again and choose the correct certificate.

GW-849

Security

When using HTTPS client certificates through a browser, Gateway users may be offered to choose from more certificates than would be the case if they accessed MOVEit Transfer directly. While MOVEit Transfer instructs the browser to prompt the user only for certificates created or approved through MOVEit Transfer, MOVEit Gateway has no such feature. Thus, users who have installed client certificates for applications other than MOVEit Transfer should ignore those certificates when making a selection from their browser's list of certificates.

101650

FTP

When TLS 1.3 is enabled on the MOVEit Transfer server, FileZilla clients cannot connect through the MOVEit Gateway FTPS proxy. This is due to a known compatibility issue between FileZilla and the Apache FTP server library when TLS 1.3 is in use. For more information, see the FileZilla issue tracker: https://trac.filezilla-project.org/ticket/12099.

Workaround: Disable TLS 1.3 on the MOVEit Transfer server or use an FTPS client that is compatible with TLS 1.3 when connecting through the MOVEit Gateway FTPS proxy.