Supported by the following drivers:
  • Aha!
  • Autonomous REST Connector
  • GitHub
  • Google Analytics 4
  • HubSpot
  • TeamCity

The drivers supports a debug record mode that provides a method for troubleshooting issues that occur when accessing data on a REST service. When Debug Record Mode is enabled, the driver captures and records server requests and responses to a set of files stored in a designated location. Technical Support can then use these files to analyze and reproduce the issue without requiring access to your private data source.

To generate debug record files using the Configuration Manager dialog:

  1. On the Diagnostics tab, using the Debug Folder field, specify the location where you want the driver to generate the files used to record server requests and responses.
  2. Start the ODBC application and reproduce the issue.
  3. Stop the application.

To generate debug record files using the Setup dialog (Windows):

  1. On the Advanced tab, check the Record box in the Debug Record section.
  2. Click the Select... button associated with the Debug Folder field. The Browse For Folder dialog opens.
  3. From the Browse For Folder dialog, select or create the location you want the driver to generate the files used to record server requests and responses; then, click OK.
  4. Start the ODBC application and reproduce the issue.
  5. Stop the application.
To generate debug record files (non-GUI):
  1. Using the DebugRecord connection option, specify the location where you want the driver to generate the files used to record server requests and responses.
  2. Start the ODBC application and reproduce the issue.
  3. Stop the application.

Results: The driver generates a set of files containing the server requests and responses that occurred during the session.

Contact Technical Support for assistance analyzing the files and reproducing the issue.
Important: Debug record files may capture security-related headers, such as auth or token headers. Before sending Technical Support debug files, review the content to remove any confidential information that may have been recorded.

What to do next: After generating the debug files, you can remove the location specified for the Debug Record/Debug Folder (DebugRecord) option or, if using the Setup dialog, deselect the Record check box. If you do not remove this value, the driver will overwrite debug files in the specified location the next time you start the application.