Note: In LoadMaster firmware version 7.2.53, the Update License/Owner button is used to update the LoadMaster license to change the ownership of the LoadMaster license. For further details, refer to the Licensing Feature Description.

This screen displays the activation date and the expiration date of the current license. You would use the License Management function if your license has changed, for example if:

  • You have renewed support
  • You have renewed your license
  • You have changed your license type

Before updating the license in the LoadMaster, you must either contact your Progress Kemp representative, or use the Upgrade option displayed on the home page of UI. After you have contacted Progress Kemp or used the upgrade option, there are two main ways to update a license – using the Online method and using the Offline method. Refer to the sections below to find out details about the screens for each method.

You can also license a LoadMaster using LoadMaster 360. At present, LoadMaster 360 only supports perpetual LoadMaster licenses and pooled LoadMaster licensing. Service Provider License Agreements (SPLA) are not currently supported by LoadMaster 360. For details on how to update a LoadMaster license using LoadMaster 360, refer to the Technical Note - LoadMaster Licensing in LoadMaster 360 document.

For more information and instructions, refer to the Licensing Feature Description.

A Kill License button may appear on the License Management screen:

  • If your LoadMaster license is either a Permanent (PERM), Temporary (TEMP), or Service Provider License Agreement (SPLA) license that was obtained from the Progress Kemp Licensing Server (either online or offline), then clicking the Kill License button will invalidate your license on the Progress Kemp licensing server and in the inventory of the Progress ID that was used to license the LoadMaster.
  • If your LoadMaster license is a Service Provider License Agreement (SPLA) license that was obtained from a local Kemp 360 Central instance in your configuration, then clicking the Kill License button will return the LoadMaster license to the available license pool on Kemp 360 Central, and the LoadMaster will return to an unlicensed state.
Note: Do not click Kill License unless instructed to by Progress Kemp Support.

Online Method

To upgrade the license using the online method, the LoadMaster must be connected to the internet. You will need to enter your Progress ID (formerly Kemp ID) and Password to license using the online method.

A reboot is recommended after updating the license.

Note: Do not click Kill License unless instructed to by Progress Kemp Support.

Offline Method

To upgrade the license using the offline method, you need to enter license text in the LoadMaster. You can either get this from Progress Kemp or using the Get License link. For more information and instructions, refer to the Licensing Feature Description.

A reboot is recommended after updating the license. If upgrading to an ESP license, a reboot is required after the update.

Debug Checks

If you try to license and there are any issues, a number of checks are performed automatically and the results and associated error message are displayed.

These checks perform the following tasks:

  • Ping Default Gateway
  • Ping DNS Servers
  • Ping Licensing Server