If the connection is down, the diagram on the VPN Management page will say Connection Down and the tunnel will be red.

To view the IPsec IKE Log, go to Logging Options > System Log Files and click View next to IPsec IKE Log.

There are debug options that can help when troubleshooting problems with IPsec tunneling. To see these options, go to System Configuration > Logging Options > System Log Files > Debug Options in the main menu of the LoadMaster WUI.

Stop IPsec IKE Daemon

Stop the IPsec IKE daemon on the LoadMaster.

Note: If this button is clicked, the connection for all tunnels will go down.

Perform an IPsec Status

Display the raw IPsec status output.

Connection information for each tunnel in the output is prefixed with “<ConnectionName>” (for example AZURE in the screenshot above).

Enable IKE Debug Level Logs

Control the IPsec IKE log level. When this option is enabled, additional logs will be shown in the IPsec IKE Log and the IPsec Status.

Note: This debug option can be useful when setting up the connection initially. However, please use extreme caution if enabling this option - enabling this option will restart the daemon which will drop any connections and reestablish them.

Ping Host

Try to ping the remote IP address to check if the connection is working.